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Service Advisor

1 month ago

St Marys, Canada St. Marys Buick GMC Full time

St. Mary's Buick GMC is looking for a **Parts and Service Advisor**

The Parts and Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle as well as to assist customers and service technicians in identifying, sourcing, and purchasing the right parts for repairs and maintenance. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. This role requires a combination of technical knowledge, customer service skills, and proficiency in inventory management.

**Job Duties**:
**Parts Advisor related Duties**:

- Efficiently help customers select parts and provide internal and external customers (retail and shop) with high-quality service.
- Answer telephone calls, indicate prices, and provide any other information.
- Take orders for parts by telephone, technician counter, retail counter, and wholesale accounts.
- Receive payments from retail customers.
- Handle customer complaints immediately and according to the dealership's guidelines.
- Additional duties as assigned.

**Service Advisor related Duties**:

- Work with customers to understand their needs.
- Work with customers to answer questions or concerns.
- Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
- Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
- Additional duties assigned.**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Ability to manage customer complaints and resolve difficult situations.
- Organized and pays attention to detail.
- Ability to follow set and standard procedures.
- Excellent time management skills and the ability to multitask.
- Flexible and open to change; take on special tasks as needed.
- Ability to work independently and take self-initiative
- Must have a valid driver's license and a clean driver's abstract.
- Strong knowledge of automotive parts and technical/mechanical repairs.
- Computer skills and understanding of technology.
- Ability to problem solve and high attention to detail.
- Experience with CDK software is considered an asset.
- Go to our website to see more about our company and the many reasons why you will want to work for us_
- UpAuto is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know._