Customer Service Representative

5 months ago

Richmond, Canada M.Gate Group Full time

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with professionalism and efficiency. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Benefits of working with us**:

- Weekly Pay and Uncapped Commission
- Hybrid office with remote flexibility
- $60k plus first year average income
- Bonuses
- Residual Income
- Exceptional commission rates
- Trip Incentives and other benefits
- Full Training

**What are we looking for from you?**
- Strong communication and interpersonal skills
- A positive attitude and results-oriented work ethic
- An ability to self-monitor progress on project goals and employ corrective actions as necessary
- Demonstrated problem-solving skills
- Results-oriented work ethic
- Able to work both independently and within a team environment

**Job Requirements**:

- Help customers using zoom, facetime, over the phone or in person
- Serve as a customer service professional inputting order information, pricing, product information and catalog requests
- Ensure delivery of excellent customer service through timely, accurate and professional communication
- Work alongside executive staff members to streamline efforts

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Flexible schedule
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

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