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Client Support Ba

5 months ago

Montréal, Canada LifeWorks Full time

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Client Support BA- Establish and maintain excellent client relationship & satisfaction;-
- Clear knowledge of our Solution and can effectively support the team;-
- Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution in the Finance area;-
- Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality;-
- Attend and prepare regular status meetings with the client;-
- Works directly with the internal team to resolve incidents, prepare client requirement documentation, understand changes in upcoming release, and provide client support;-
- Where appropriate peer review responses from team members to the client;-
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;-
- Participate in the analysis of requests for changes to our solution or internal processes including updates to requirement documentation;-
- Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;-
- Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solution;Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.

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