Manager, Community Safety and Support, Central

16 hours ago


Toronto, Canada Toronto Community Housing Full time

Job #:
**7600**
- Division:
**Operations**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**08**
- # of Vacancies:
**1**
- Salary/Hourly:
**$115,902 - $139,082**
- Work Details (Days/hours):
**Monday - Friday 36.25 hrs per week**
- Posted Date:
- Existing or New:
**Existing**
- Deadline to Apply:
**What we offer**

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year.
- Fitness membership discount;
**Make a difference**

Reporting to the General Manager, the Manager Community Safety and Support is responsible for implementing, managing and monitoring Community Safety and Support programs and plans for the region. Community Safety and Support programs include community economic development, community engagement, and relationship management with community partners & agencies.

In this role, you will work in collaboration with the General Manager and Tenant Resolution Office and Community Safety Unit, to assist in improving the lives and safety of Toronto Community Housing’s tenants in areas including but not limited to skills development and education, youth development, access to community and social supports, and violence reduction programs. You will have the opportunity to build and support relationships and implement programming activities with new and existing Active Living programs such as Rookie League, KickStarter, and Home Run Scholars and more.

This is your opportunity to bring your values around creating quality homes in vibrant communities where people are proud to live and work to this role. Let’s work together to achieve our vision.

**What you’ll do**
- Leading Staff/Managing Resources_
- Manage unionized and non-unionized staff and ensure optimal staffing levels are maintained
- Lead staff team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed
- Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement
- Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning.
- In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances and union partner relationship management
- Manage local team resources ensuring effective and efficient use of resources
- Prepare/monitor team’s budget and funding tied to special projects
- Approve expenditures
- Partnerships_
- Maintain and monitor productive relationships with various levels of government, educational institutions, community agencies, the private sector and funders to ensure effective partnerships, and coordinate resources to effectively address issues of economic development, tenant engagement, violence reduction, etc.
- In collaboration with the General Manager, Tenant Resolution Office, and Community Safety Unit, assist in the development of multi stakeholder engagement plans to resolve community issues related to safety and crime prevention particularly related to gun violence and youth engagement.
- Convene, guide, and coordinate staff in the delivery of community support programs including entrepreneurial programs and job fairs for tenants, Rookie League, Kickstarter, etc.
- Act as a liaison among local staff, community partners, elected officials, tenants and others; Accountable for consistent and timely roll out of programs
- Participate in the negotiation for external supplemental funding to support new and on-going programs and initiatives for TCH tenants
- Intervene as required to investigate community services breakdowns; Identify risks and mitigation strategies
- Work with provincial, municipal and local funders to determine new program needs and objectives and develop responses and programs accordingly.
- Represent the organization and be responsible for initiating, developing, maintaining and evaluating agreements for partnerships in line with TCH’s strategic priorities.
- Issue Management and Crisis Response_
- Support crisis response at the local level and corporate wide
- Respond to complaints raised by tenants and community partners; re



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