Seasonal Office Administrator
5 months ago
**Greenshield Pest Control Inc**
**Who Are We?**The leader in Pest and Wildlife Management in Eastern Ontario.
Greenshield Pest Control Inc is a family owned and operated company based in Kingston, Ontario.
We specialize in Pest Control, Bird & Wildlife control, Vegetation Management and Bedbug control services. Greenshield Pest Control provides these specialized services to residential, commercial, industrial, and institutional clients throughout Eastern Ontario.
The Objective of our team is to provide our clients with an unparalleled level of customer service, from initial contact to service completion. Our focus is on positive business growth while maintaining our high standard of customer service. This process has resulted in our need to expand our staff.
**What is your Role?**
Join our dynamic team of Customer Service Specialists offering clear, detailed and concise sales and service to our existing and soon to be clients. Support our growing team of professional technicians through coordinating all services with coordinated efforts and delivering on superior client support as a key contributor to our head office team.
PRIMARY RESONSIBILITIES INCLUDE:
- Be the first impression for all sales and service processes; following up on leads
- Schedule all incoming and follow-up service requests in coordination with our delivery team
- Maintain client contact in advance of service, educate and supporting successful execution by our Technicians
- Tabulate for invoicing, through records of service and program detail
- Record all Customer Relationship and Management through our existing database (CRM)
- Resolution and ownership and follow-up
- Other duties as needed
REQUIREMENTS/ EDUCATION/ EXPERIENCE:
- Computer proficiency using MS Office Applications (Specifically Word, Outlook, and Excel)
- Computer proficiency using CRM ( Customer Relationship Management) systems
- Phone experience
COMPETENCIES:
- Team Player and self motivated, with eagerness to contribute to business success
- Appreciation of client perspective and a strong desire to improve client experience
- Keen attention to detail and the ability to multi-task while managing strict deadlines
- Exceptional interpersonal skills including the ability to quickly establish rapport and trust
- Adaptable to multiple environments and can relate with different types of people
- High performer in fast paced environments
Seasonal Position during busy season
**Job Types**: Full-time, Part-time, Casual, Seasonal
Contract length: 5 - 8 months
**Salary**: $17.00-$20.00 per hour
Expected hours: 10 - 40 per week
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
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