Lead Consultant

3 days ago

Newmarket, Canada Util-Assist Inc. Full time

**Lead Consultant**

**Who We Are**:
Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division provides a variety of services to utility customers, including outage management and intelligent monitoring services.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
Reporting to the Director of Consulting, the Lead Consultant is responsible for leading the client relationship and working with members of the Professional Services team to provide client support on various projects. The role will lead engagements of all sizes and is accountable for ensuring that project objectives are achieved and delivered consistent with organizational service standards. To be successful, the Lead Consultant must be a “doer” and visionary who enjoys working on challenging and innovative projects with clients and vendors.

**What You’ll Do**:

- Prepare and deliver presentations in support of our Business Development team to educate clients on our services and solutions and how our organization can assist the client.
- Prepare, lead, and validate outcomes of requirements gathering workshops with clients.
- Prepare and deliver strategy, technical, and non-technical reports for client engagements.
- Participate in discussions with clients on project status.
- Lead decision analysis discussions with clients as required.
- Prepare business cases and budgets for clients as required.
- Articulate business needs and describe how technology can improve the client’s business processes.
- Provide guidance and recommendations on integrations of client systems, staying aligned with best practices.
- Design and document solutions for client engagements and leverage team capabilities as required.
- Develop and sustain positive relationships with clients, ensure projects are progressing appropriately, and resolve certain escalated client issues.
- Communicate with C-suite level utility or vendor personnel regarding project requirements and status.
- Think “out of the box” to propose creative and unique solutions.
- Lead contract negotiations and legal discussions regarding contract language within areas of expertise as required.
- Oversee and direct the activities of the team and ensure that client deliverables are achieved.
- Transfer knowledge and support the development of the team in areas of expertise.

**What You Will Bring**:
**Skills**:

- Expert communication skills (both verbal and written)
- Expert presentation skills
- Expert Microsoft Office skills
- Expert analytical, problem solving, and decision-making skills
- Expert ability to develop and foster positive stakeholder relationships
- Advanced facilitation skills
- Advanced leadership skills
- Advanced ability to simplify and document business requirements and processes
- Intermediate coaching/mentoring and training skills
- Intermediate business development skills
- Basic project management skills
- Basic financial management skills

**Knowledge/Education**:

- 10 years of experience working with advanced metering infrastructure (AMI)
- 10 years of experience working with meter data management (MDM)
- 10 years of experience working with systems integration in the utility space
- 10 years of experience working with utilities
-

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