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Events Operations Manager

7 months ago

Cambridge, Canada Opportunity Bridal Full time

Opportunity Bridal is a ‘one-day only’ pop-up bridal retailer based out of Cambridge, Ontario. Our one-day bridal gown sales events are hosted at hotels and other venues throughout Canada.

We are looking for positive, energetic individuals to join our team. If you enjoy working within the bridal event industry, directly with brides and bridal parties along with the satisfaction of hard work while traveling to new cities each weekend we want to talk with you now

Though the position doesn't require much heavy lifting it is still physical with being on your feet for much of the day as the manager needs to have eyes on all aspects of the event as well as participate in the tear down.

Proven organizational and communication skills both, verbal and written, are required.

A minimum of 3 years of leadership experience and a valid driver’s license is required.

**The Events Operations Manager's role is designed to deliver on the following 5 core ‘Pop-Up’ success areas**:
**1. Leadership** - This position reports directly to the owners and will work closely on company-wide opportunities, challenges, and tasks in order to operate successfully. Opportunity Bridal adapts to new situations to enhance the company's success. We are looking for our Events Operations Manager to play a key role in our continued success.

**2. Team Management** - The Events Operations Manager is responsible for building effective ‘one-day only’ event team training. Opportunity Bridal employs both full-time staff and temporary “day staff” from local markets for each ‘one-only event’ sale. The role includes posting job ads, hiring, training, set-up, tear-down, evaluating, selecting, and following up with your temp workers for each market. Leading by example to control concise, clear expectations of both permanent full-time and temporary staff.

**3. Product Management**- Having the highest quality bridal gown inventory for customers is key to maximizing sales. It is important to provide feedback on inventory (designs, styles, and sizes) that appear conspicuously absent including suggested customer retail price points while yielding a targeted profit margin.

**4. Cost Management**- Opportunity Bridal operates as a discounter with low margins and high sales volume. All costs are managed closely to ensure maximum profitability. The role includes cash management, inventory control, stock display and repackaging, and expense management. Cost control means maintaining and protecting event products and recommendations that provide the best quality and cost-benefit for the company.

**5. Sales Management** -The Events Operations Manager is responsible for all customer service issues, both positive and negative. The role includes overall event sales, discounting, listening for opportunities, and converting hesitation to considerations to sales. Ensure successful operations of all pop-up events through questions and concerns stemming from past events with a keen focus on growing future revenue and effective cost management.

**Additional Responsibilities Include**:

- Visual Product Presentation
- provide feedback to the setup team for

continuous improvement
- Success Manager - ensure lead generation and sales through marketing,

bridal shows, customer follow-up
- Inventory Manager - suggestion and assistance with the purchasing of new

bridal gowns
- Thought Leader - initiating new ideas, promotions, and execution planning
- Scheduling - setting and maintaining efficient team, product, and event

schedules
- Proactive - respond to challenges with a positive, high-energy attitude to

avoid reactive and costly mistakes

**While not required, the following skills are seen as an asset**:

- Bilingual - French and English
- Bridal - experience in the wedding or bridal industry
- Alterations - basic knowledge of tailoring and sewing

**Full-Time Position**

This is a full-time position with our current sales season operating 2 seasons (Spring and Fall) from late July to early December (Fall) and from early January to the end of June (Spring). No events are scheduled for the week of Canadian Thanksgiving, Easter, 4 weeks over Christmas and New Year's as well as (approx.) 3 weeks for the summer resulting in 9 weeks off per year.

This position requires working weekends. Opportunity Bridal is based out of Cambridge, Ontario requiring travel to different cities each weekend. The company aims to operate on a two-week-weekend schedule alternating having 2 then 3 events but venue availability and scheduling does create back to back weekends with 3 events. The team starts and ends their travel at the warehouse in Cambridge.

Week One: depart Friday returning late Sunday

Week Two: depart Friday returning late Monday

Where distances are further from Cambridge, the normal travel dates are extended. Shared hotel accommodation is paid by the company as well as a tax-free daily meal allowance per diem of currently $70 for full days and $35 for