Customer Success Specialist

5 months ago

Burnaby, Canada RedMane Technology Full time

**Company Description**
***:
RedMane has earned an exemplary service reputation. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.

We are a problem-solving company. Technology is just our tool.

**The Role**
***:
**Responsibilities & Role Requirements**:

- Providing mCase support and assistance to customers. This includes troubleshooting issues to help identify a root cause.
- Guiding customers through mCase functions, features and benefits.
- Providing mCase web-based training.
- Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.
- Analyzing customer utilization patterns to identify areas of risk, opportunity and need.
- Conducting utilization reviews with customers, providing insight to utilization and making recommendations for improvement.
- Sharing best practices with customers and encouraging their adoption.
- Providing excellent customer service by understanding and addressing customer issues and needs.
- Assisting with software testing and the creation of documentation.
- Collaborating with peers and cross-functionally to resolve complex problems.

Preferred Qualifications
- Bachelors degree or equivalent of work experience.
- 1+ years of experience, with internships counting toward this, preferably in a software company or similar function
- Excellent organization skills, problem solving ability, and attention to detail.
- Data-oriented, consultative approach to promote product utilization with customers.
- Demonstrated ability to quickly establish rapport with all level of personnel.
- Superb presentation, oral and written communication skills.
- Highly self-motivated with the ability to work independently.

All Professionals at RedMane are expected to possess these skills:

- A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
- A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.

**We Offer You**:
RedMane has a great working environment, offering challenging and interesting work, a place where you can have fun and express your talent and creativity. A place where your voice is heard. A chance to make a significant contribution that will be recognized and valued. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm.

We believe you should have fun and enjoy growing your career; we provide the supportive and empowering environment to make it happen.

Market based compensation with a full range of benefits including medical, dental, vision, RRSP short and long-term disability insurance, etc

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