Customer Service Specialist

2 weeks ago


Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Horizon Grocery + Wellness. This part-time, permanent position is based out of our head office in South Burnaby, and offers a competitive hourly rate of $22.65/hour, plus additional premiums for evening and late-night shifts.

Key Responsibilities

As a Customer Service Specialist, you will be responsible for:

  • Invoicing customers in a timely and accurate manner, ensuring that all orders are processed correctly and efficiently.
  • Managing customer orders from receipt to delivery, including order entry, shipping, and tracking.
  • Communicating effectively with customers, internal teams, and external partners to resolve any issues or concerns.
Requirements

To be successful in this role, you will need:

  • A minimum of one year of previous office experience, preferably in a customer-facing or administrative capacity.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Intermediate keyboard and computer skills, with proficiency in Microsoft Office and other relevant software.
Benefits

We offer a comprehensive benefits package, including:

  • 6% vacation accrual, and 3 weeks of vacation time after the first year of employment.
  • One Roving Stat (personal day) per year.
  • Up to 10 days/year of paid sick time.
Culture and Perks

At Horizon Grocery + Wellness, we prioritize employee wellness and offer a range of perks, including:

  • EFAP immediately upon hire.
  • Generous paid time off, including 3 weeks' vacation and a personal day.
  • Paid sick time, including dependent sick time for those with children.
  • Fitness Subsidy.
  • Discounted grocery and wellness products, and lunch program.
  • On-site gym.
  • Dog-friendly office.
  • Scent-free environment.
About Us

Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We are a privately owned, 100% Canadian company with a strong commitment to excellence and customer satisfaction.



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