Customer Service Specialist
2 weeks ago
We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Horizon Grocery + Wellness. This part-time, permanent position is based out of our head office in South Burnaby, and offers a competitive hourly rate of $22.65/hour, plus additional premiums for evening and late-night shifts.
Key ResponsibilitiesAs a Customer Service Specialist, you will be responsible for:
- Invoicing customers in a timely and accurate manner, ensuring that all orders are processed correctly and efficiently.
- Managing customer orders from receipt to delivery, including order entry, shipping, and tracking.
- Communicating effectively with customers, internal teams, and external partners to resolve any issues or concerns.
To be successful in this role, you will need:
- A minimum of one year of previous office experience, preferably in a customer-facing or administrative capacity.
- Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
- Intermediate keyboard and computer skills, with proficiency in Microsoft Office and other relevant software.
We offer a comprehensive benefits package, including:
- 6% vacation accrual, and 3 weeks of vacation time after the first year of employment.
- One Roving Stat (personal day) per year.
- Up to 10 days/year of paid sick time.
At Horizon Grocery + Wellness, we prioritize employee wellness and offer a range of perks, including:
- EFAP immediately upon hire.
- Generous paid time off, including 3 weeks' vacation and a personal day.
- Paid sick time, including dependent sick time for those with children.
- Fitness Subsidy.
- Discounted grocery and wellness products, and lunch program.
- On-site gym.
- Dog-friendly office.
- Scent-free environment.
Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We are a privately owned, 100% Canadian company with a strong commitment to excellence and customer satisfaction.
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