Junior Collections Officer
3 weeks ago
**Collections Officer**
**Required Skills and Responsibilities**:
- Strong written and oral communication skills are essential.
- Promptly notify customers on delinquency and effectively collect on past due payments.
- Evaluate a situation, effectively negotiate and set up payment arrangements if applicable to collect on delinquent accounts.
- Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance to all policies and legislation.
- Ability to multitask and successfully perform in high-pace environment.
- Perform debtor skip tracing using different search techniques.
- Determine when Repossession and Legal action is required and action on these accounts with speed.
- Handle confrontational or stressful interactions, efficiently always de-escalate complaints while treating customers with integrity-requires strong problem
- solving skills
- Ability to learn and understand Leasing/Loan contracts to successfully enforce them when collecting the delinquent accounts.
- Good mathematical skills and ability to understand payment histories, arrear calculations and applicable taxes.
- Flexible and supportive to take on other tasks as Management may request
**Requirements**:
- 2-4 years collections experience
- Post-secondary education
- Good English oral and written skills
- Ability to multitask and successfully perform in high-pace environment.
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