Operations Coordinator

4 months ago

Abbotsford, Canada Rich-Tek Industries Ltd. Full time

Rich-Tek Industries Ltd. is a pump and valve maintenance/service company established in 1989. It specializes in the testing and maintenance of fire pump systems, domestic water boosters and pressure reducing valves. Rich-Tek is an authorized service dealer for key controller manufacturers such as Tornatech and Eaton. Rich-Tek also represents pump manufacturers like Xylem and Armstrong.

The Company is built on the values of its founder, Wayne Eklof. Rich-Tek Industries Ltd. is dedicated to providing its clients with timely services in the pump industry. Its primary goal is to provide the highest levels of quality, service, and overall customer satisfaction through technical competence and excellent customer service.

**Operations Coordinator**

Rich-Tek’s goal is to create a long and mutually beneficial employment relationship. We strive to provide employees with a work environment that promotes personal and professional growth. We encourage you to get involved, be creative, proactive, and to ask questions. Your job satisfaction is critical to the Company’s future and success. We depend on the skills and energy of people like you to provide our customers with quality service that is delivered on time. Only with your help can we attain these goals.

**Responsibilities**:

- Process and file inspection and testing paperwork submitted by the field technicians.
- Communicate with customers to determine their needs
- Create quotes for customers.
- Prepare invoices.
- Data entry/database management.
- Create, edit and maintain various forms/templates for company use.
- Work with the Service Coordinator to schedule jobs.
- Work with the Service Manager to meet customers' needs.
- Other administrative duties as assigned.

**Requirements**:

- Previous experience in an office environment
- High School Diploma
- Verbal and written fluency in the English language
- Advanced proficiency in the use of Microsoft Outlook, Word, Excel and Access

Desired Skills & Background:

- Some technical and/or mechanical knowledge
- Fast learner
- Customer service
- Reliable and punctual

Hours of work:

- Monday to Friday, 8:00am to 4:30pm

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- Fluent English (required)

Work Location: In person

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