Delivery Specialist

3 weeks ago

Halifax, Canada Clutch Canada Full time

At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve. Recently named one of the Fastest Growing Canadian Companies by the Globe & Mail and one of the Top Canadian Startups by LinkedIn, we're looking to add to our great team of people who embrace hard things, think like owners, and love to help their teammates.

We pride ourselves on our high-quality certified vehicles, great prices, and customer experience. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles, buy a car that's right for them, and enjoy seamless delivery - all from the comfort of their home.

Founded in 2016, Clutch is headquartered in Toronto and services Alberta, British Columbia, Nova Scotia, New Brunswick, Saskatchewan, Ontario, and Prince Edward Island. It is backed by a number of world-class investors including D1 Capital Partners, Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital, and Azure Capital Partners.

**The Role**

We're seeking a **Delivery Specialist** to be the face of Clutch Since Clutch's purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Clutch employee face-to-face You'll have the freedom to go above and beyond to ensure our customers have an experience that doesn't suck and is completely one of a kind.

**What You'll Do**
- Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you'll pretty much be a real-life Santa Claus on a daily basis
- A major part of this job is driving a kick-ass single-car hauler to get the customer's purchase delivered straight to their front door. You don't need a commercial driver's license to drive the hauler and don't worry, with a little training, you'll realize driving the hauler is a piece of cake.
- Not only will you be driving that kick-ass car hauler, but you will also be loading and unloading the customer's vehicle on and off of it (it's a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
- You'll be expected to prioritize safe driving and to maintain a clean driving record. Consistent, safe driving is crucial to this role
- You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don't worry, we'll train you on the paperwork, however you do need a natural eye for detail
- You'll also be a team player by assisting other team members with various tasks as necessary.
- Like we mentioned, the Customer Advocate role is a unique combination of a few different things. So there likely will be other duties assigned too.

**All About You**
- Must have a valid G Driver's License with a clean driving record for the past 3 years
- Minimum 2 years of driving experience
- 2+ years of customer facing experience with a passion for creating memorable customer experiences
- Passion for customer service and putting a smile on someone's face.
- Strong communicator with excellent interpersonal skills.
- Motivated to change the way Canadians buy their cars.
- Flexible schedule and are open to working nights and/or weekends.

**Why You Will Love It At Clutch**
- Autonomy & ownership - create your own path, and own your work
- Competitive compensation and equity incentives
- Generous time off program
- Learning budget - for whatever YOU want to learn
- Health & dental benefits

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