![Transat A.T. inc.](https://media.trabajo.org/img/noimg.jpg)
Agent, Fraud Prevention
2 months ago
**Responsibilities**:
- Collect information from internal and external sites and platforms for bookings considered risky, in order to differentiate between legitimate and fraudulent bookings ;
- Cancel bookings concluded as fraudulent ;
- Document cancelled bookings in follow-up reports ;
- Respond to and manage inquiries from internal departments (customer relations, sales department, airport security, accounting, legal) and external sources (passengers, banking institutions, police) related to complaints, suspicious or fraudulent bookings ;
- Propose potential improvements to processes and analytical systems to address fraud issues.
**Requirements**:
- Extensive knowledge of TTS booking systems, Radixx, Ingenico;
- Minimum of one year of experience in a relevant field;
- Essential bilingualism (French and English), oral and written; 3rd language, an asset;
- Strong analytical mind, oriented towards finding a solution: be attentive to details;
- Good writing and documentation skills;
- Be tactful, professional, thorough and be passionate;
- This position requires availability to work occasionally in the evening and on the weekend (possibility to work from home under certain conditions).
**#LI-Hybrid**
**#LI-ES1**
Job Details
Location:
Montreal and/or Telework
Type of Work:
Permanent, full time
Job category:
Information technology
Business segment:
Head office
Business unit:
Transat A.T. inc.
Job #:
AT-23-038
End date of posting:
2023-02-15
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