Agent, Fraud Prevention

2 months ago


Montréal, Canada Transat A.T. inc. Full time

**Responsibilities**:

- Collect information from internal and external sites and platforms for bookings considered risky, in order to differentiate between legitimate and fraudulent bookings ;
- Cancel bookings concluded as fraudulent ;
- Document cancelled bookings in follow-up reports ;
- Respond to and manage inquiries from internal departments (customer relations, sales department, airport security, accounting, legal) and external sources (passengers, banking institutions, police) related to complaints, suspicious or fraudulent bookings ;
- Propose potential improvements to processes and analytical systems to address fraud issues.

**Requirements**:

- Extensive knowledge of TTS booking systems, Radixx, Ingenico;
- Minimum of one year of experience in a relevant field;
- Essential bilingualism (French and English), oral and written; 3rd language, an asset;
- Strong analytical mind, oriented towards finding a solution: be attentive to details;
- Good writing and documentation skills;
- Be tactful, professional, thorough and be passionate;
- This position requires availability to work occasionally in the evening and on the weekend (possibility to work from home under certain conditions).

**#LI-Hybrid**

**#LI-ES1**

Job Details

Location:
Montreal and/or Telework

Type of Work:
Permanent, full time

Job category:
Information technology

Business segment:
Head office

Business unit:
Transat A.T. inc.

Job #:
AT-23-038

End date of posting:
2023-02-15



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