Fraud Agent

3 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Fraud Agent

**En quoi consiste l’opportunité d’emploi ?**

**Quelles seront vos tâches ?**
- Effectuer les appels sortants pour la vérification des dossiers reçus.
- Enregistrer et envoyer tous les fichiers suspects au Service Central des Enquêtes

**De quoi avez-vous besoin pour réussir ?**

**Exigences**
- Un minimum de 12 mois de service à la clientèle, de préférence dans un environnement lié à la fraude.
- Capacité à prendre une charge de travail et de travailler sous pression, en priorisant plusieurs tâches simultanément tout en vous engagent à offrir une expérience client hors-pair.
- Compétences en communication interpersonnelle et en résolution de problèmes ;
- Être Bilingue en Français et en Anglais, le titulaire de ce poste doit parler couramment l’anglais afin de servir la clientèle anglophone de la collectivité
- Horaire de lundi à samedi de 8h à 20h

**Les avantages pour vous**
Nous nous efforçons de relever le défi d'être notre meilleur, pensons autrement pour poursuivre notre croissance, et collaborons afin d'offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun (e) et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l'essor des collectivités et à contribuer à la réussite de tous.
- _____________
- English_

**What is the opportunity?**

**What will you do?**
- Review NDB alerts and update notifications accordingly
- Record and refer all suspicious files to CIS for review

**What you need to succeed?**

**Must
- have**:

- At least 12 months experience in client service or fraud related environment
- Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
- Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Proven interpersonal communication and problem resolution skills
- Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

**Nice-to-have**:

- Mortgage related Fraud experience
- Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Exposure to strong mentorship and leadership examples
- Ability to make a difference and lasting impact
- Continued career advancement opportunities

**Job Summary**

**Address**:
MONTRÉAL, Quebec, Canada

**City**:
CAN-QC-MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-10-08:00

**Application Deadline**:
2023-01-20-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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