Fraud Prevention Analyst

3 weeks ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

Play a critical role in protecting Air Canada Vacations against fraud through proactive detection, investigation and analysis of transactions. The role will identify fraud patterns and trends to provide meaningful insights that support the continuous improvement of fraud prevention strategy. The role also requires the analyst to review chargeback cases and build responses, founded in compelling evidence, to effectively rebuttal chargebacks.

**KEY RESPONSIBILITIES**:

- Analyze chargeback cases to determine and obtain the required compelling evidence, including but not limited to working with other departments and agencies.
- Build concise and persuasive chargeback responses that references all appropriate compelling evidence to effectively rebuttal chargeback cases.
- Manage the chargebacks received from AMEX and Moneris to ensure that all chargebacks are reviewed and addressed in a timely manner.
- Provide detailed notes on the actions taken for a chargeback and update the fraud prevention solution to ensure fraud bookings are correctly identified with all appropriate flags.
- Analyze Air Canada Vacations bookings to effectively identify fraudulent bookings using the various monitoring systems and tools, as well as your professional judgement.
- Take appropriate actions to mitigate any fraudulent transactions, identify trends and continuously improve the accuracy of Air Canada Vacations fraud detection.
- Ensure actions are appropriately documented to provide a clear understanding of the actions taken and rationale; as well as creating chargeback accounting entries.
- Run queries/programs to analyse, detect and mitigate fraud.
- Effectively collaborate with the Fraud Prevention team to support a culture of shared learning.
- Work autonomously and in team environment on day to day operations, as well as any projects or assignments with a view to improving productivity and efficiency.
- Maintain current knowledge of new fraud prevention technologies.
- As a key contributor to the business unit, the job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
- Participate in special projects including cross-training that is assigned from time to time by management.

**KNOWLEDGE AND SKILLS REQUIRED**:

- Must exhibit solid judgement and strong analytical skills to provide solutions to fraud related customer issues and decision making.
- Detail orientated and methodical in their approach.
- Strong analytical, problem-solving and conceptualization skills.
- Must have extensive PC skills and knowledge including working experiences with Word and Excel.
- Experience in building queries and reports in Excel is an asset.
- Comprehensive verbal and written communication skills in English and French.
- Ability to effectively manage multiple activities of varying complexity while under time constraints in a sensitive, fast paced and high-volume environment.
- Excellent interpersonal skills to deal effectively with a range of people.
- A strong team player who can effectively “influence without authority”
- There will be a wide variety of situations, some of which may require tact, diplomacy and discretion.
- Ability to work in a dynamic environment where processes and procedures are constantly evolving.
- Ability to work effectively independently and in a team, with mínimal supervision.
- Ability to remain professional and empathize with the situation of an irate and/or upset customer.
- Working hours may vary as required

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