Manager, Legal Services

6 months ago

Ottawa, Canada Legal Aid Ontario Full time

**Company Bio**

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

**Primary function**

This position is accountable to the Director General, Eastern District, and will manage employees, and per diems, oversee criminal and institutional duty counsel services, implement new services and processes, liaise with internal and external stakeholders, manage budgets, and support the Director General with strategic analysis.

Home Location: Ottawa Criminal Duty Counsel Office
Secondary/Other Location(s): Not applicable

**Key accountabilities**
- Manage staff lawyers, Legal Aid Workers, articling students, law students, paralegals and other LAO court staff and contracts.
- Manage criminal per diem roster, including training/onboarding, performance, approving accounts and services, and tracking quality assurance measures.
- Manage staff in a unionized environment, including HR responsibilities, such as performance reviews and performance management.
- Oversee the administration and operations of court-based criminal duty counsel services, institutional duty counsel services, having regard to LAO policies, legal mandate and business plan.
- Change management, including identifying and implementing service improvements.
- Train and mentor staff and manage development needs and goals, ensuring compliance with internal training and LSO CPD requirements.
- Provide input and expertise regarding criminal and institutional duty counsel services and policies when requested by LAO.
- Assist with stakeholder relations, including by acting as liaison between LAO, the Judiciary, the Ministry of the Attorney General and the private bar. This may involve sitting on the Criminal Bench and Bar and other courthouse committees and consultation groups, as and when needed.
- Act as delegate of the Director when required at meetings and conferences.
- Prepare budgets and approve staff and office expenses.
- Draft documents, briefing notes, and reports, as and when needed.
- Perform other duties and administrative tasks as assigned
- Travel may be required.

**Required skills & experience**
- Member in good standing of the Law Society of Ontario
- Demonstrated knowledge and experience in Criminal Law and practice
- Knowledge of the Legal Aid Services Act, 2020, Legal Aid Services Rules, and a strong understanding of LAO as a public service agency.
- Experience training and managing lawyers or other professionals, with experience managing in a unionized environment being an asset.
- Experience working with justice system stakeholders
- Experience coaching and developing others is an asset.
- Strong interpersonal, negotiation and problem-solving skills.
- Knowledge and appreciation of impact of criminal proceedings on immigration, family and other poverty law issues; and the integrated nature of legal issues faced by LAO clients.
- Awareness of the challenges faced when serving vulnerable populations such as racialized communities, First Nations, youth and those experiencing mental health or addiction challenges and/or homelessness.
- Excellent oral advocacy, research, and writing skills.
- The ability to communicate in both French and English is preferred.

**Equity Statement**

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

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