Bilingual Legal Aid Worker

7 months ago

Ottawa, Canada Legal Aid Ontario Full time

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function

**Home Location**: Ottawa Courthouse

**Secondary Location**: Ottawa Carleton Detention Centre

**Reports to**: Manager, District Operations
Key accountabilities
Direct Client Services
- Provide services in courthouse locations including client triage and intake
- Assist clients with drafting and service of family law documents under the supervision of duty counsel/staff lawyer
- Assist duty counsel/staff lawyer by triaging/screening clients and provide clients with public legal information including procedural legal information
- Assist clients/duty counsel with bail hearing process (i.e. interview sureties)
- Assist clients/duty counsel with routine administrative matters (i.e. adjournments)
- Assist vulnerable populations such as racialized communities, Indigenous Peoples, youth and those experiencing mental health or addiction challenges and/or homelessness

Client Management and Administration
- Perform intake by interviewing clients (in-person, phone, video) to gather necessary information (case history) required for decision-making
- Attend provincial and/or federal institutions to provide client supports, to assist with gathering/relaying information concerning pending court dates (i.e. bail hearings) and to perform various intake and other drafting services
- Make entitlement decisions (including ongoing eligibility) based on LAO’s financial and legal eligibility policies and guidelines. This would include complex client and legal/financial matters
- Perform administrative tasks such as data input, ordering supplies, maintaining files, scheduling per diem duty counsel, approving accounts, collecting/compiling information for statistics/performance measures and other tasks as assigned

Communications and Outreach
- Communicate with and respond to clients, lawyers, and other legal system partners in-person, by phone, video, and through written correspondence
- Perform outreach with stakeholders including clinics and other community agencies to promote and expand service co-ordination opportunities
- Liaise with private bar lawyers, duty counsel, mental health workers, and other court workers and administrative staff
- Identify and elevate issues/service trends and seek guidance from management when necessary

Required skills & experience
- Written and oral French language skills are mandatory
- Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made
- Good understanding of criminal and family court processes and the rules and practice directions for all levels of court serviced by duty counsel
- Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures
- Proven ability to learn and adapt to new or modified policies and procedures
- Demonstrated commitment to client service and relationship building skills
- Demonstrated ability to use latest communication technologies including Smartphones, tablets, and videoconference systems
- Must have intermediate knowledge of the following Microsoft programs: Teams, Outlook, Word, Excel
- Access to transportation

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recrui

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