Director, Corporate Strategy and Performance

6 months ago

Ottawa, Canada Queensway Carleton Hospital Full time

**General Posting Information**

**POSITION**:

- Director, Corporate Strategy and Performance**DEPARTMENT**:

- Corporate Strategy and Performance**CONDITIONS**:

- Full-time**SHIFTS**:

- Days-
**WAGE RANGE**:

- Scale Minimum Maximum- NONU $75.02/hr $90.93/hr**JOB SUMMARY**

Reporting to the Vice President, Allied Health, Organizational Effectiveness and CHRO, the Director of Corporate Strategy and Performance provides guidance and leadership in the implementation of performance improvement systems, plays a key role in the roll-out and monitoring of the strategic plan, and leads initiatives to create an environment where the team can thrive.

This position is responsible for (but not limited to) directing the Performance Improvement (PI) portfolio which includes the Centre for Continuous Performance Improvement (CPI), Strategy Deployment, Corporate Project Management (PMO) and Organizational Learning and Development. The incumbent develops and delivers process and performance improvements leading to operational excellence and financial sustainability based on LEAN principles and methodologies.

The Director works collaboratively with stakeholders and operational colleagues to ensure organizational alignment, and establishes roles, responsibilities, and internal coordination mechanisms to facilitate the achievement of the strategic plan and corporate priorities. The Director provides oversight for learning and development, employee and leader orientation and onboarding, and change management.

The Director of Corporate Strategy and Performance is also responsible to develop, implement, evaluate, and ensure sustainability of an appropriate risk management framework and infrastructure that encompasses all aspects of QCH’s operations. The Director ensures clearly defined processes are in place for the ongoing identification, assessment, and communication of all major types of risk, and oversees the development of policies, procedures and supporting mechanisms to respond to emergency risks in accordance with established risk tolerance levels.

The incumbent is a confident leader with demonstrated experience collecting and synthesizing input from stakeholders, identifying opportunities for improvement, proposing creative and pragmatic solutions, and thoughtfully designing process rollouts through a LEAN/change management lens.

In addition to such other duties as may from time to time be assigned, and consistent with the prescribed practices, procedures, and policies of the department and the Hospital, the incumbent shall under the direction of the Vice President, Allied Health, Organizational Effectiveness and CHRO:
**RESPONSIBILITIES**:
**Planning and Measurement**
- Design and evolve the strategic planning, performance measurement and analysis frameworks and processes.
- Manage the annual planning process and cycle to develop priorities and initiatives to advance our strategy.
- Act as leader for the execution of related CPI and Organizational Development processes.
- Provide oversight and guidance for LEAN and Change Management across the organization.
- Develop and communicate Performance Improvement team accountabilities, performance targets, and measures, as well as monitoring, evaluating and improving team performance.
- Plan, develop, and implement enhancements to Performance Improvement programs and services.
- Provide oversight and guidance to the corporate project management resource in alignment with the agreed upon corporate priorities, revised on an ad hoc and annual basis.
- Provide consultative support to the broader Leadership Team in the areas of planning, process/systems improvement, and performance measurement.
- Lead the design/coordination and evaluation of non-clinical corporate education and development of initiatives to address identified needs.

**Risk Management**
- Review and maintain the corporate risk profile for QCH (risk identification and mitigation strategies).
- Raise awareness and understanding throughout the organization of the corporate philosophy, direction and
- expectations with respect to the management of risk.
- Identify and recommend improvements to existing risk management processes.
- Ensure risk standards, measures and methodologies are consistently applied.
- Provide guidance and support to the senior leadership and Board of Directors on integrated risk management techniques and best practices. Coordinate and complete the semi-annual internal Integrated Risk Management report.

**Operations Management**
- Advise on industry trends and developments, as well as provide strategic counsel regarding process improvement / LEAN Management strategies and practices, CPI related frameworks and processes, project management approaches and controls and Change Management.
- Identify possible education design and delivery partners, as well as best practice content for education in-services.
- Guide the development of strategy and implementation of initiatives for staff eng

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