Project Manager

3 weeks ago

Richmond Hill, Canada Amico Full time

**Pre and post-sale customer interaction**
- The project manager performs administrative tasks to support both the sales and client service teams to ensure customer satisfaction
- Working collaboratively with various departments (Sales, Client Service, Product Design/Engineering, Purchasing, Production, Shipping and Accounting) and providing a single point of contact and support for all matters relating to projects.
- Providing leadership, strategic influence and execution support for all active projects with a goal of meeting or exceeding overall project objectives.
- Oversee large orders - working with Client Service Reps and Sales team to ensure all details are correct and the order meets the customer timelines
- Working with the Shipping Team, Customer and Install teams to coordinate installations when required
- Assisting the Sales team to QC units for samples or large/important orders prior to shipping

**Quoting**
- Working knowledge of Amico’s operations, functions and processes to prepare quotations confirming that all information is provided to meet the needs of the customer.
- Working with our Product Designers/Engineers to design detailed drawings as well as exploring new design options to meet customer specifications
- Working with the Purchasing and Shipping teams to obtain costing on products and freight services
- Providing sales/customers with quotations that outline their product requirements while ensuring the quotes meet the company’s pricing/margin expectations
- Understanding material requirements and production lead times will be critical to ensure design intent and project timelines are met.

**RGA/complaints process**
- Handling customers feedback regarding product issues relating to function/warranty and/or freight issues/damages
- Enter customer complaints to complaint log
- Issue return/replacement orders if required
- Communicate and work with the RGA Coordinator to resolve any customer issues
- Working with Installers/Furniture Medics when required for replacements

**Samples**
- Assisting the Sales team in planning and executing sample units for both customers and tradeshows
- Coordinating with the Shipping team to arrange for transportation of samples to and from customer locations
- Ensuring sample inventory is maintained and any required repairs are completed for damaged units
- Coordinating with the Sales and Marketing teams for any additional requirements at tradeshows or for Amico Live presentations

**Administrative duties**
- Follow up on daily/weekly reports
- Maintain filing
- Any additional duties assigned by supervisor or manager

**Core Competencies**:

- Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company
- Computer Proficiency with MS Office Applications
- Ability to read simple CAD drawings
- Must be logical and have a strong attention to detail
- The ability to multitask and quickly switch focus if needed
- Strong analytical, organizational, and time management skills
- Must be able to think outside the box in order to come up with solutions
- Ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction

**Experience/Education**:

- Highschool Diploma
- Secondary education (specifically in business/administration) is an asset
- Experience with SAP is an asset
- Previous experience in providing support to a sales team is an asset
- An understanding of sales principles and customer service practices is an asset

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