Customer Service Representative

1 week ago


Brantford, Canada Maple Leaf Ropes Full time

Job Title: Administrative Associate/Customer Service Representative

**Salary**: $17- $20 an hour

Monday - Friday, 8:30 AM to 5 PM.

Number of hires for this role: 2 - starting immediately

Position Responsibilities:

- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Keep records of customer interactions, process customer accounts and file relevant documents
- Acknowledge and enter customer orders into system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Informing customers of receipt, prices, inventory, shipping dates, and delays

Minimum Requirements:

- Excellent communication skills, both verbal and written
- Task oriented - organized with good follow up skills
- Knowledge of office and administrative practices and principles
- Positive attitude, eager to provide great client service experience
- Ability to work full-time, 40 hours per week
- Proficient in basic computer skills
- Experience with an ERP system would be preferred

About Us

Maple Leaf Ropes is a leading manufacturer and supplier of some of the biggest rope and gear brands in North America; we are actively seeking an Administrative Associate/Customer Service that will bring our team to the next level

**Salary**: $17.00-$20.00 per hour

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)



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