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Logistics Coordinator

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SaintLaurent, Canada Lafarge Canada Full time

Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Logistics Coordinator

**Requisition ID**:5908**Location**:St-Laurent, Quebec, CA, H4T 1K2**Pay Type**:Salary**WHO IS LAFARGE?**
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

**WHO ARE LAFARGE PEOPLE?**
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

**Objective**
Oversee and manage all aspects related to transportation needs in the local market. This includes coordinating all aspects pertaining to fleet utilization, dispatch, sales support, and overall customer service for RMX in the GMA market. Maintain production efficiencies and best in class customer service in daily dispatch operations. With a customer and employee focus, will strategically maximize all transportation operations and build a strong team that effectively utilizes systems, scheduling, ticketing, and delivers seamless and timely execution to the customer. Lead safety excellence, diverse teams, logistic service quality, department budgeting and forecasting, equipment utilization, and operational systems with the highest operational efficiency. This position will work closely with the customer, sales, and operations to ensure complete and effective customer service.
- **Responsibilities**
- Health and Safety:
- Implement and adhere to Lafarge Safety policy.
- Continuously pursues a culture of Safety at all times while actively engaging employees, subcontractors, and vendors to reinforce safe behaviors at all job sites and Lafarge property.
- Customer Service:
- This role will supervise dispatch personnel.
- The focus of this role is to provide the highest levels of customer service while optimizing available resources.
- Utilizes staff to assist sales with customer communication, order processing, customer delivery and system support.
- Transportation and Logistics:
- Maintains or improves order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
- Set and follow KPI’s, as outlined in SPEC, to maximize delivery turnaround and continuously improve dispatch/phone system to maximize customer experience.
- Mentoring and People Development:
- Models professional and ethical conduct at all times.
- Provides monthly operational employees meetings and reviews safety and business performance, company initiatives, best practices, employee recognition and more.
- In partnership with HR, is involved in hiring, selection and disciplinary and corrective actions.
- Responsible for employee Performance Reviews and merit recommendations.
- Recommends necessary training and has overwhelming concern for the development of the team members.
- Leads and mentors customer service reps to provide value added products for customers.

Relationships with Others Jobs:
- Reports to the Operations Manager for GMA ready mix.
- Works closely with Safety Manager for GMA Region
- Works closely with local Operations, Sales, Credit and Collections.
- Specific Accountabilities:
- Safety Performance objective is “Zero”
- Responsible to achieve targeted KPI’s outlined in SPEC i.e. safety, customer service, process optimization, delivery efficiency
- Resolution of employee and customer concerns and disputes
- Ensure customer satisfaction with excellent product and service quality
- Development and training of dispatch and customer service rep personnel
- Manage scheduling to maximize customer service while maintaining cost efficiency
- Lead co-ordination of central dispatch with production, rural plants and quality control
- Dimensions:
- Direct Reports: 2 to 4
- Plants: Central logistics for 7 to 10 RMX Plants
- Volume: 275,000 m3 annually

**Qualification Profile**

Education & Work Experience:
- University Degree in a technical or business filed
- Minimum 5 years’ experience in concrete or related operations
- Knowledge & Skills:
- Bilingual
- Excellent customer service skills - dedicated to meeting the expe