System Administrator

3 months ago

Moncton, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
2024-09-23

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges. We are looking for a Systems Administrator.

The Systems Administrator’s principal role is to provide technical and on-call support, in support of the Medavie Health Services group of company’s critical operations systems, including but not limited to, the primary and backup Computer Aided Dispatch (CADs), related IT equipment, field operations, and desktop support as required. The Systems Administrator will examine and evaluate current systems, identifying system requirements and work as a liaison among stakeholders to track additional requirements and features. The Systems Administrator is also responsible to perform standard testing and provide solutions to ensure high levels of performance and security. The System Administrator should have a positive/can-do attitude, excellent problem solving skills, works well under pressure, and is committed to continuous learning.

Major Responsibilities:

- Create and manage automated business systems based on stakeholders needs using different corporately approved technologies;
- Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades;
- Diagnose and resolve software, hardware and networking problems or conflicts;
- Manage commercial programs/software/hardware and customize them for internal needs;
- Prepare computers for delivery to employees, load them with the appropriate software and operating system;
- Purchase equipment and software through approved vendors;
- Participate in IT Support after hours on-call rotation;
- Create, update, and maintain proper support documentation on various systems, issues, and solutions.
- Post-secondary education in Computer Sciences or Information technology or equivalent experience;
- Three to four years’ experience in the IT industry with a minimum of two years’ experience in administering Windows operating systems;
- Qualification or study towards qualification as MCSE;
- A+ Certification (or equivalent on the job training experience);
- Additional training in IT and Computer Aided Dispatch systems is an asset;
- The ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise;
- An understanding of MS Office Suite software, TCP/IP networking, Internet and firewall technologies as well as databases and database administration including Microsoft SQL server;
- Strong inter-personal and communication skills; capable of explaining simple procedures in writing or verbally, has good phone skills.

Bilingualism would be considered an asset for this position. Travel may be required.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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