Pension Member Services Administrator

3 weeks ago

Vaughan, Canada Ellement Consulting Group Full time

PENSION MEMBER SERVICES ADMINISTRATOR - VAUGHN
ABOUT ELLEMENT
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.

We currently have a great opportunity for a Pension Member Services Administrator to join our Vaughn team.

As a Pension Member Services Administrator, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will have access to and regularly work with information that is highly confidential and critical in nature. You must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Provide knowledgeable and comprehensive responses to pension-related enquiries from clients and external professionals in a timely manner. Corresponds with members of pension funds, pensioners, local union officials, Trustees, pension consultants, actuaries, auditors, and legal counsel as required.
- Accurately record member interactions in workflow management tool
- Maintain, record, and follow up on Pension Recipient Status Confirmations for relevant Plans.
- Make adjusting entries to pension eligibility database as necessary, e.g., deaths, reinstatements, etc.
- Assist with additional tasks in the Pension Department as time permits.
- Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values

REQUIRED SKILLS AND EXPERIENCE
- Past experience with pension benefits administration
- Fluency in English is essential. Bilingual in French would be considered an asset.
- Ability to maintain professionalism and tact while working in a dynamic team environment.
- Experience with pension plans, health benefit plans, or in the life insurance or financial services industry would be an asset.
- Attention to detail and commitment to accuracy of work.
- Excellent customer service skills, including an initiative to provide comprehensive service and information in response to inquiries.
- Good organizational skills and ability to prioritize tasks, including the ability to meet company service standards.
- Well-developed analytical, decision-making, and problem-solving skills.
- Flexible and adaptable.
- Excellent written and interpersonal communication skills and ability to work independently as well as part of a team.
- Ability to perform multiple tasks simultaneously (i.e., communicating with callers while retrieving information from systems and summarizing inquiries for call log).
- Successful completion of a background check is required.

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.

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