Guest Services Agent/night Auditor

5 months ago

North York, Canada Vrancor Full time

**POSITION AVAILABLE: Guest Service Agent/Night Auditor**

**REPORTS TO**:Guest Services Manager**

**LOCATION: Novotel Toronto North York**

**ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3**

**SUMMARY**:
Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent/Night Auditor to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

**_**Internal applicants will be considered before external applicants**_

**RESPONSIBILITIES**
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
- Room block all VIP's, group and special requests.
- Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes and/or room slips.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
- Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
- Mails any delayed guest charge receipts.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Negotiates rates within parameters set by the FOM.
- Reports to supervisors any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
- Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.

**REQUIRMENTS**:

- Minimum of 2 years’ experience in Hotel Front Desk role preferred
- Knowledge of Opera Reservations system is preferred
- Day, evening and occasional night availability and flexible working hours for a 24-hour establishment
- Strong analytical abilities, detail oriented and able to multitask
- High school or college diploma in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office
- Bilingual an asset

**Apply...**

Vrancor Hospitality is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

**Education**:

- Secondary School (required)

Work Location: In person

  • Night Auditor/guest Service Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Night Auditor/Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Night Auditor/Guest Service Agent is responsible to ensure guest...

  • Guest Services Agent/night Auditor

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Night Auditor

    5 months ago

    North Bay, Canada Best Western North Bay Full time

    A Night Auditor, or Hotel Night Auditor, is the first point of contact in late-night hotels. Their duties include acting as a Front Desk Agent, balancing accounts from shifts and assisting hotel guests with requests. - Auditing, balancing, and verifying daily revenue documentation - Managing the hotel’s inventory of reservations, room assignments, and...

  • Guest Services Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Night Auditor/guest Service Agent

    2 months ago

    North Bay, Canada Homewood Suites by Hilton, North Bay Full time

    **MUST RESIDE IN NORTH BAY** **PRIMARY SHIFT IS 11PM-7AM SATURDAYS AND SUNDAYS, however** **MUST BE AVAILABLE TO TRAIN AND WORK ALL OTHER SHIFTS 7AM-3PM AND 3PM-11PM AS NEEDED** **Overview** We are seeking a Night Auditor/Guest Service Agent to join our team and provide exceptional customer service to our guests. If you have a passion for hospitality and...

  • Guest Service Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Service Agent

    5 months ago

    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Services Representative/night Auditor

    2 months ago

    North Bay, Canada Homewood Suites by Hilton, North Bay Full time

    **MUST RESIDE IN NORTH BAY AND BE AVAILABLE FOR ALL SHIFTS** **7AM-3PM/3PM-11PM/11PM-7AM** **Overview** We are seeking a Guest Service Agent to join our team and provide exceptional customer service to our guests. If you have a passion for hospitality and enjoy interacting with people, this role is perfect for you. **Guest Service Representative...

  • Front Desk Agent/night Auditor-weekends

    5 months ago

    North Bay, Canada Comfort Inn Airport (O’Brien st) Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position. Shifts are a guaranteed 2 nights a week: 11pm-7am Friday and Saturday overnights and and other shifts as needed. 16-40 hours a week. The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner,...

  • Guest Services Representative/night Auditor

    2 weeks ago

    North Bay, Canada Homewood Suites by Hilton, North Bay Full time

    **MUST RESIDE IN NORTH BAY AND BE AVAILABLE FOR ALL SHIFTS** **7AM-3PM/3PM-11PM/11PM-7AM** **Overview** We are seeking a Guest Service Agent to join our team and provide exceptional customer service to our guests. If you have a passion for hospitality and enjoy interacting with people, this role is perfect for you. **Guest Service Representative...

  • Guest Service Agent

    5 months ago

    North Bay, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **Location: Hampton Inn by Hilton North Bay** **Address: 950 McKeown Avenue North Bay, ON P1B 9P3** **REPORTS TO**:GUEST SERVICES MANAGER** **_Must be available Monday to Sunday 7am-11pm**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest...

  • Front Office Manager

    5 months ago

    North York, Canada Vrancor Full time

    POSITION AVAILABLE: Front Office Manager REPORTS TO: General Manager LOCATION: Novotel Toronto North York ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3 **Description** - You will define the guest experience. You will be the face of the hotel through the services the guest receives when they come in and when they leave. You will lead your team to...

  • Guest Services Agent

    5 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    5 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Night Auditor

    2 months ago

    North Vancouver, Canada Lonsdale Quay Hotel Full time

    Night Audit Functions - Monitors house accounts, adjusting weekly and balancing forward daily. - Sorts shift work balancing adjustments, and charges making all necessary corrections. - Maintains all necessary system backups daily (PMS, merchant interfaces, etc). - Completes credit card balancing and processing in a timely manner, ensuring that work is...

  • Guest Service Manager

    5 months ago

    North Bay, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Manager** **REPORTS TO**:General Manager** **LOCATION: Homewood Suites by Hilton North Bay** **ADDRESS: 495 Oak Street West North Bay, ON P1B 2T3** **Description** JOB SUMMARY: Under the general guidance of the Hotel General Manager and within the limits of establishing Homewood Suites by Hilton North Bay policies and...

  • Night Auditor/front Desk Agent

    5 months ago

    North Bay, Canada Homewood Suites by Hilton North Bay Full time

    **MUST CURRENTLY RESIDE IN NORTH BAY** **THIS POSITION IS FOR WEEKENDS ONLY** **RESPONSIBILITIES INCLUDE BUT NOT LIMITED TOO**: - Administer all night audit functions - Balance all revenue and settlement accounts nightly - Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures - Maintain files...