Manager, Special Projects
2 months ago
**48284** - **Toronto** - **Temporary** - **13 months**
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One
In collaboration with the Senior Manager, Community Relations, develop and implement consultation plans, strategies, programs and initiatives in support of Hydro One’s capital and other projects across the Province.
**General Accountabilities**:
- Manage and supervise Community Relations staff and oversee their development, work structure and measure outcomes of the Community Relations program.
- Participate and organize public meetings, information sessions and planning sessions tied into Hydro One’s capital and operational projects
- Manage all logístical aspects of consultation.
- Develop and use a wide range of public consultation techniques, including in person, online and through social media.
- Manage logistics and notification for formal, municipal-type public hearings.
- Work with the Senior Manager, Community Relations to develop public consultation materials, including display boards, info sheets, and Presentations.
- Facilitate public meetings and internal meetings, as required.
- Develop strong rapport and relationships with all stakeholder groups, allowing for open and constructive communication and achievement of Corporate and Communications objectives.
- Assess success of consultation approaches for discussion with the Senior Manager, and others, as appropriate.
- Provide advice and operational support to management in the development of the Company's capital projects.
- Act as a conduit between the Company and stakeholders, local officials and communities to engender awareness of, and support for, various Company projects, programs and initiatives.
- Ensure relationships are managed in a manner that enhances and/or improves the Company’s corporate reputation.
- Monitor and analyze the community and public environment to determine requirements for communication and consultation.
- Monitor and keep abreast of industry news and developments, legislative developments and
- Stakeholder and opinion leader positions on issues important to the company in order to anticipate and plan for local developments.
- Monitor and attend select committee hearings, council meetings and other events to identify and manage new issues.
- Develop and maintain effective and strategic relationships with local opinion leaders, municipal and provincial elected officials and municipal staff. Identify communication strategies to correct misunderstandings, the public record and to manage conflicting and emerging issues.
- Organize and coordinate company participation in a wide range of public events including community events, fairs, trade shows, and public meetings.
- Identify, plan, organize, moderate and execute public meetings and special events in a manner that ensures full participation of all stakeholders.
- Maintain formal records of consultation meetings, public proceedings and correspondence so that community and stakeholder input forms part of the consultation record.
- Establish and maintain profile and updates of community projects and initiatives on the Company's external web site.
- Coordinate and write the production of graphic and narrative presentations.
- Procure services of external suppliers (e.g. consultants, freelance writers,) and contracts development of communications products and services pursuant to the Company’s procurement policy.
- Respond to requests for information from multiple sources in a timely and professional manner, ensuring that communication appropriately resolves issues and presents the Company in the best possible light.
- Work closely with the Senior Manager to provide strategic communication advice and operation support to field staff on local issues.
- Identify strategies and tactics that bring positive resolution to local issues.
- Act as a spokesperson for public consultation and community outreach, when appropriate.
**Selection Criteria & Essential Competencies**:
- Bachelor’s or Master’s Degree in Public Relations, Journalism or Communications
- Ability to develop strong rapport and relationship with all stakeholder groups, allowing for open and constructive communication and achievement of Corporate and Communications objectives.
- Ability to think on your feet in difficult and stressful environments.
- Demonstrated ability to write clear and compelling communication materials, including, but not limited to: correspondence, consultation reports, newsletters, b
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