Manager, Client Services

6 months ago


London, Canada Sephora Full time

**Job ID**: 241736
**Store Name/Number**: ON-Westwood Power Centre (1554)
**Address**: 3099 Wonderland Rd S Unit #1, London, ON N6L 1R4, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will:

- ** Training & Development. **Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.
- ** Passionate about Clients. **Ensure the timely response to all client feedback for the store. Action all client
- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
- ** Entrepreneurial Spirit. **Understand store goals, opportunities and trends and ensure the store cast is aligned with each.
- ** Employee Engagement. **Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

**We’d love to hear from you if**
- You have two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
- You have exceptional leadership and influential skills.
- You have proven ability to lead and build top performing teams.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.



  • London, Canada Assante Wealth Management Full time

    **Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...


  • London, Canada NAL Insurance Inc Full time

    Do you have exceptional communication skills? Looking for an opportunity that rewards you for your efforts and outstanding performance? We are seeking a highly motivated and dynamic individual to join our team as a Client Services Specialist. Your primary focus will be reaching out to current clients through outbound calling, assessing if the client...


  • London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Client Project Manager

    3 months ago


    London, Canada Voices Full time

    **Client Project Manager**: Voices is the world’s #1 voice over and audio services marketplace. We’ve helped tens of thousands of marketers, producers, instructors, and creative directors at the world’s biggest and most beloved brands find the right talent for their creative projects. Headquartered in London, Canada, Voices matches clients with...


  • London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...


  • London, Canada Siskinds Full time

    Siskinds LLP is a leading law firm located in Southwestern Ontario. We are a team of over 240 lawyers and staff covering personal legal services, business law, personal injury law, and class actions law as well as over 25 specialized practice areas. We help clients make the right legal choices, manage their legal affairs, and resolve complicated matters. Our...


  • London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada Canada Life Assurance Company Full time

    **Job Description**: This position will require the employee to be working in the office full time, with a future opportunity to work from home 1-2 days a week once all applicable training has been completed. Reporting to the Associate Manager of the Service & Support Team, you will be responsible for various functions that support the Individual Life...


  • London, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Associate Manager of Retirement Income, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners. A sound technical background is...


  • London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by providing outstanding customer service,...


  • London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...


  • London, Canada The Canada Life Assurance Company Full time

    Permanent Full Time Reporting to the Associate Manager of the Service & Support Team, you will be responsible for various functions that support the Individual Life Client Services Department. You will work closely with the Client Service and Policy Change Teams in various aspects as set out in the following accountabilities. **What will you do**: -...


  • London, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • London, Canada Canada Life Assurance Company Full time

    **Job Description**: **What you will do** - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration...


  • London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Summer Student

    5 months ago


    London, Canada Western University Full time

    **About Western**: Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars. The university is located in London, Canada, a safe, vibrant and welcoming community of more than 350,000 people...


  • London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430708BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD...