Receptionist/administrative Assistant

3 weeks ago

North Bay, Canada Remissio Massage Therapy and Wellness Center Full time

Remissio Massage and Wellness Center is seeking an enthusiastic, energetic and self-motivated Receptionist/Administrative Assistant who will be responsible in assisting in the clinic running smoothly on a day-to-day basis.

Are you looking to join a team that is supportive, fun & motivating? Do you enjoy collaborating with other young healthcare professionals to provide the best patient experience? Are you seeking an environment that fosters, mentors and invests in their staff on an ongoing basis? If yes - then we are looking for you

**WHAT YOU’LL DO**

**Client Experience**
- Greet all clients with high energy and enthusiasm
- Develop rapport with clients during initial phone calls, showing empathy and getting them excited about their session
- Welcome all clients by providing world class customer experience by showing high energy and enthusiasm. Provide assistance and interact with clients using the “Grandmother visits” mentality
- Act as the source of information for clients: location(s), services, therapists, events, coverage, price, treatment types and experiences available.
- Ensure front desk decor, cleanliness, and setup is top notch
- Ensure clients book out their future sessions as per their treatment plan.
- Remind clients the importance of staying committed to their treatment plan to reach their goals and the benefit of booking out sessions in advance to get the time that best works with their schedule, reiterating how busy the therapists can get
- Graduate - celebrate when clients complete their plan of care and/or convert to maintenance
- Perform excellent customer service in the form of call backs for fall off clients, ensuring clients on waitlists are booked when space becomes available and rescheduling clients when necessary
- Participate in community outreaches and business development initiatives

**Feedback**
- Monthly Elevate meeting with Clinic Manager/Director to discuss wins and challenges
- Participate in ongoing mentorship and educational workshops

**Clinic Space**
- Inform the Clinic Manager of issues
- Report any issues with the physical space of the clinic to the Clinic Manager
- Ensure Front desk and client waiting area are clean, organized, and presentable
- Ensure Session rooms, kitchen, and exercise area are clean, organized, and presentable
- Ensure Products are stocked, organized, and presentable
- Ensure floors are clean, garbage is taken out, and space is sanitized regularly

**Marketing**
- Promote Brand Loyalty on personal social media pages (i.e re-posts, booking links, etc.)
- Content capturing
- Co-create of social media posts
- Participating, assisting with outreach programs

**WHO YOU ARE**
- Part Time with possible transition into Full Time
- French speaking skills
- Flexible to work days, evenings and/or weekend hours as needed
- Understanding of insurance company requirements for treatment as well as other product sales
- Prefered experience as an Administrative or other client focused experience within the therapy and wellness sector
- Social Media Presence (promoting brand loyalty)
- Understand and embody the Remissio vision, mission and values to deliver the Remissio experience
- Ability to work independently with mínimal supervision as well as within a team
- Excellent attendance and punctuality
- Exceptional organizational & multi-tasking skills to ensure quality services are provided
- Drive to work hard, take initiative, and hustle
- Strong sales, communication and customer service skills
- Open-minded and adaptable to new workflows and business initiatives
- Excellent work ethic with strong interpersonal and time management skills

**WHO WE ARE**
- Community Focused Clinic
- Not just patient focused but staff-satisfaction focused work environment
- A young, strong family-like culture who supports, educates, and motivates each other in a fun, good vibes only, laid back yet fast paced environment
- Highly energetic professionals in a highly collaborative environment
- Strong social media presence (Instagram, Facebook)

**ABOUT US**

Remissio Massage Therapy and Wellness Center is a multidisciplinary healthcare center that has been serving North Bay and area since 2018. It is a place where practitioners come together to work collaboratively for the well being of our clients. Our center provides traditional services such as Massage Therapy, Physiotherapy and Chiropractic but also science based technologies such as Matrix Repatterning, BrainTap, and Thermography to assist in optimal healing. For our clients we offer an ambiance that promotes relaxation and a variety of treatments that are therapeutic in nature. For our Administrative Team and Practitioners, we foster an environment that nurtures personal and professional growth.

**OUR WHY**

Provide wellness experiences and education that encourages individuals to embrace a balanced lifestyle for themselves and within their community.

**OUR MISSION**

Cultivate an environment where individuals co

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