Patient Care Coordinator

7 months ago

Toronto, Canada The Salvation Army - Toronto Grace Health Centre Full time

TORONTO GRACE HEALTH CENTRE

Join our Team

We are actively recruiting for

Patient Care Coordinator

Temporary Full Time 12 Months

Specialized Care Centre

The Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses that require Complex Continuing Care, Post Acute Care Rehabilitation, Palliative care and Transitional care services. At Toronto Grace we support the patients and families through their recovery and rehabilitation journey following the principles of Patient and Family Centred Care facilitating patient flow through the health care system and the successful reintegration to their communities.

As a compassionate, caring and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents and families. If you want to work in an environment where every face is familiar and where care, compassion and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

**Position Summary and Responsibility**:
The Patient Care Coordinator (PCC) is an integral member of the inter-professional team and acts as a clinical resource for the clinical team. The PCC has clinical and leadership expertise in the provision of quality care for residents living with complex mental health illness and the frail elderly within a transitional care setting. The PCC works in close collaboration with and reports to the Patient Care Manager. The principal responsibilities of the PCC include:

- Provides support to the interprofessional team to ensure the provision of safe and quality care to patients or residents and their families.
- Performs administrative responsibilities to ensure efficient and effective program operations
- Contributes to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff
- Collaborates with members of the multi-disciplinary team to ensure high standards of quality and optimal management of client care outcomes (including data collection/reporting)
- Supports ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.
- Promotes and facilitates implementation of quality of care and patient safety related quality improvement strategies.
- Reports clinical/performance issues to the Patient Care Manager including potential solutions or options for resolution.
- Acts as the main contact for patient flow & operational inquires including the coordination of resident's admissions and discharges to ensure a seamless transition for patients and families
- Facilitates the delivery and communication of appropriate patient care planning activities with the interprofessional team to ensure continuity of care for all patients.

**Qualifications and Education**:

- Baccalaureate degree in one of the required Health Professions; Masters degree (or equivalent) is preferred
- Currently registered with the CNO as a Registered Nurse or Registered Practical Nurse with the appropriate regulatory College
- Basic Cardiac life Support (B.C.L.S.) program required
- Additional or post graduate education/ certification in Mental Health and Addictions services / management related areas -a strong asset
- Demonstrates membership within a professional association and/or professional interest groups related to practice preferred
- Minimum Three (3) years of relevant clinical experience, including experience with complex mental health clients
- Knowledge and understanding of the clinical operations of an in-patient unit is required
- Demonstrates exceptional interpersonal and communication skills (verbal and written), including conflict resolution, negotiation, ability to effectively facilitate difficult conversations.
- Knowledge of community resources to support patients with mental health illness and addiction disorders
- Ability to model leadership behaviors and create a positive work environment where staff are motivated to do their best and strive for continuous improvement
- Maintains and protects patient confidentiality in accordance with relevant legislations and organizational patient privacy and confidentiality policy requirements
- Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness and equity.
- Demonstrates respect and support for diversity within and among our patients, families and teams
- Excellent time management skills
- Non-violent Crisis intervention certificate an asset
- Proficient in Microsoft Office, Outlook and medical software systems.
- Impeccable performance and attendance required
- Outstanding decision making and problem solving skills

**Our Core Values**: Compassion, Respect, Excellence, Integrity, C

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