Merchant Onboarding Specialist

5 days ago

Toronto, Canada Flexiti Financial Full time

**About Us**

Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us

**Job Title**:
Merchant Onboarding Specialist

**What you will be doing**:

- Support efforts of the Senior Manager, Sales Operations and sales operations team in onboarding new merchants and retaining existing merchant base.
- Maintain Employer data systems with regards to merchant accounts.
- video, and phone interfaces.
- Act as internal point person for merchant support.
- Set up merchant locations with marketing material.
- Provide remedial training to merchants as need be.
- Provide ongoing support to merchant partners to facilitate financing transactions.
- Provide retention assistance and aid in merchant satisfaction initiatives.
- Ensure the timely and successful delivery of the organization’s solutions according to partner
- needs and objectives.
- Initiate and champion small merchant volume generation activities.
- Represent the company with a positive attitude and strong work ethic.
- Operate within the Employer’s guidelines and code of ethics.
- Engage in regular weekly, monthly, and quarterly business reviews and forecasting activities.

**Why you would love to work here**:

- You’ll be a part of an award-winning, fast-growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- Competitive compensation package commensurate to experience plus benefits
- Comprehensive drug/medical/dental insurance, we pay your premiums
- RRSP program with company match
- A new and vibrant office environment and remote working capability
- Extra-long weekends in the summer, paid volunteer day

**What you should have**:

- A minimum of 2 years experience in sales support or customer service role.
- Retail sales and customer service a bonus.
- Demonstrated leadership, multi-tasking, and problem solving abilities.
- Strong written and verbal communication skills.
- Post secondary degree or diploma with a focus on retail, sales, marketing, or any other business related field

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