Onboarding Specialist

3 weeks ago

Toronto, Canada Roofr Full time

We're growing quickly, and we're looking for exceptional people to join us on this incredible journey.
We are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone, satellite, or blueprints imagery In addition, our clients have the ability to immediately create visually stunning, robust and automated proposals that help create a great client experience leading to a higher close rate. Our future roadmap is clear and filled with exciting products such as payment processing, consumer financing, workflow automation, and more
Our Mission is to ensure every family has access to protect their home with an affordable roof. We have amazing culture, great founders, and strong financials (_profitable unit economics, strong revenue growth and best-in-class company metrics - including CAC payback of a few months_). This is a great opportunity to be a part of an extraordinary start-up that is already successful, yet early enough to offer its team members significant growth, equity, and an opportunity to make an impact.

Roofr is building our Onboarding Team and we are looking for experienced Onboarding Specialists to help us shape and execute a scalable, customer onboarding experience to help drive platform adoption. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for customer centric, result oriented onboarding specialists to join our team and help us, help our customers Time to value, adoption, retention, and churn prevention, are the name of the game but always with the customer's best interest at heart.**What you get to do**:

- Onboard new Roofr customers by conducting product trainings and ensure customers understand and adopt the Roofr platform
- Partner with the our Account Executives to ensure a seamless transition from conversion to customerPartner with our Customer Success Managers to maintain a smooth transition out of the onboarding stage of the customer's journey
- Manage key metrics that feed into team based goals around Time to Value (TTV), churn, and advocacyHelp build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers
- Execute Roofr training sessions and webinars through online demonstrations
- Measure and action on engagement data through our Customer Health Score framework
- Work with the other Revenue teams to ensure a cohesive Roofr experience

**What you bring to the role**:

- At least 2 years of Account Management, Customer Success, Customer Onboarding or similar experience, ideally in a high velocity SaaS environment
- Hands-on experience with product training to external customers
- Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your clients
- You are highly capable of managing customer requests and making recommendations that meet the customer's needs to help them excel

**Who You Are**:

- Customer advocate at heart
- Highly organized & results oriented
- You sweat the details
- You don't settle for status quo
- Tech Savvy
- What we offer:*

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
**️ Vacation/Paid Time Off**:

- Start your journey with Roofr with 1 week of paid vacation
- 1 Friday off per month (we call those our laundry days)
- Company wide paid shutdown for the week between Christmas and New Years (not counted towards your PTO)
- Flexible and unlimited time off
- Medical, dental and vision insurance premiums for employee and up to 3 dependents
- Culture:*
- Remote first with support for autonomous work
- We host 2 killer retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup reimbursement & allowances
- We continuously celebrate and encourage transparency, individuality and uniqueness
- Servant leadership approach
- Weekly Friday paydays

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