Parts Manager

6 months ago

Oakville, Canada SANY Heavy Machinery Canada Limited Full time

**Main** **Purpose**:
To provide efficient and quick parts pricing, availability to customers and dealers & improve sales of SANY parts. Position reports to National PSM

Location:GTA/ Hamilton

**Duties** **And** **Responsibilities**:
Ensure all safety measures are adhered to and model the way and enforce safe, environmentally sound and healthy work behaviors

Provide leadership for the parts and warehouse operations to better engage and service customers Actively promote and sell the quality of SANY Parts

Optimize Parts Department processes to ensure internal and external customer satisfaction Grow profitable parts sales

Coordinates a prompt, efficient, and timely flow of paperwork

Works with the Product Support & Service colleagues to ensure a timely turnaround of parts needed for internal jobs

Exercise disciplined expense control

Maintain accurate parts physical and electronic inventory through the available Co system(s) Supervise warehouse activities ensuring a clean and efficient working environment

Arrange and monitor cost efficient and timely shipping and receiving of parts

Follow up and review daily transactions and service requirements to assist with scheduling and closing jobs Review daily, weekly and monthly reports and assist in budget review details

Provide support in prompt payments to suppliers and ensure parts return policies are followed, warranty included

Mentor parts teams through training and updates on current and new products to ensure the department is meeting/exceeding customer and business objectives aligned with company targets

Encourage continuous improvement within the parts department and communication with all other departments

Participate in performance evaluations and coaching sessions for direct reports to ensure personal objectives are being met

Work with a sense of urgency and foster a team environment to encourage growth

Answer all dealers and customers enquiries within max two hours

Ensure invoicing is done promptly

Insure ready parts should ship the same day

Other duties as assigned

**Qualifications** **&* **Skills:*

Post-Secondary Education and 3+ years experience in a parts department or related industry Experience in a supervisory position and a strong technical aptitude

Knowledge of the heavy equipment or related products would be an asset

Highly customer centric with effective communication and strong interpersonal skills to deal with custome.

**Job Qualifications**:
Proven leadership, coaching, mentoring and people development skills to build relationships through all levels in the company

Solid business and financial acumen with the understanding of conflict resolution

Well organized and self-motivated with a sense of urgency and competent decision making

Ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment Excellent negotiating, analytical and problem solving skills

Computer literate with high proficiency in Microsoft Applications

Willing and able to travel and work on-call rotations as required in support of the business needs

A valid Driver's License and clean Driver's Abstract

A forklift Driver's License is requested

Willingness to assist other staff as appropriate and as workloads dictate

Strong leadership ability and inventory management skills

Analytical thinker with strong problem solving and organizational skills

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Oakville, ON L6H 0G7: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- parts service: 3 years (preferred)

Work Location: In person

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