Technical Support Expert

6 months ago

Burnaby, Canada Fortinet Full time

Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.

The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.

**Responsibilities**:

- Basic troubleshooting on the core Fortinet products
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

**Job Experience Required**:

- 2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems
- Windows, OSX, Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and/or security products is desirable. Strong communication skills, both written and verbal.

**Educational Requirement**:
Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Why Join Us:
GD

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    6 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada Xorosoft Full time

    Xorosoft is a technology-driven organization, and as a user support technician, you will play a critical role in ensuring the smooth operation of our systems.Job DescriptionWe are seeking a highly skilled technical support specialist to join our team. In this role, you will be responsible for providing top-notch support to our users, helping them overcome...

  • Sales Expert with Technical Acumen

    3 weeks ago

    Burnaby, British Columbia, Canada Imdex] Full time

    OverviewIndustry ExpertiseImdex is seeking a Sales Expert with Technical Acumen to join our team. The ideal candidate will have a strong understanding of industry processes and biological studies.ResponsibilitiesWe are looking for a Sales Professional with Technical Expertise who can work with our clients to understand their needs and provide solutions.Work...

  • Technical Support Specialist

    3 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Technical Support Specialist

    3 months ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Support Desk Specialist

    6 months ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • Technical Support Specialist

    7 days ago

    Burnaby, Canada Beckhoff Automation Canada Full time

    About Beckhoff:Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Beckhoff Automation Canada Full time

    About Beckhoff:Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    7 days ago

    Burnaby, Canada Beckhoff Automation Canada Full time

    About Beckhoff:Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    7 days ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    7 days ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • IT Technical Support

    6 months ago

    Burnaby, Canada Procon Full time

    **Procon Mining and Tunnelling (Procon)** is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...

  • Technical Service Expert

    3 weeks ago

    Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

    Unlock Your Potential in a Thriving Automotive EnvironmentAs a Technical Service Expert at OpenRoad Auto Group, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. With a salary range of $70,000-$90,000 per annum, this role offers a unique opportunity for career growth and development.About the Role:This...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada Xorosoft Full time

    Xorosoft is seeking an experienced Technical Support Specialist to join our team. The successful candidate will have a strong background in providing technical support to users, with a focus on resolving complex issues related to computer systems and software.About the JobThis permanent position offers a competitive salary of $45,000 - $60,000 per year,...

  • Staff Technical Support Technician

    7 days ago

    Burnaby, BC, Canada Beckhoff Automation Canada Full time

    About Beckhoff: Beckhoff Automation is a rapidly growing leader in industrial automation solutions, renowned for its PC-based control technology. In the fiscal year 2023, the company achieved global revenues of 1.75 billion euros. Our diverse product portfolio includes industrial PCs, I/O and fieldbus components, drive technology, industrial automation...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a key member of our support services team, you will be responsible for providing exceptional customer service and technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user...