Technical Support Expert

4 weeks ago

Burnaby, Canada Fortinet Full time

Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.

The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.

**Responsibilities**:

- Basic troubleshooting on the core Fortinet products - Fortigate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure. Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

**Job Experience Required**:

- 2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep working knowledge of operating systems
- Windows, OSX, Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and/or security products is desirable. Strong communication skills, both written and verbal.

**Educational Requirement**:
Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

GD

LI-KL1

  • Technical Support Expert

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Expert - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication...

  • Technical Support Expert

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    5 days ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Expert

    4 days ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for a Technical Support Specialist - Endpoint Solutions to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...

  • Network Technical Analyst

    4 weeks ago

    Burnaby, Canada Ignite Technical Resources. Full time

    On behalf of our client here in Vancouver, ** Ignite Technical Resources **is looking for a **Network Technical Analyst **for a **contract opportunity.** **Project Description**: **Services Required**: - Perform site visits and assessments - Create project documentation - Design document, Method of Procedure, As-built document. - Ability to replace core...

  • Technical Support Specialist, HealthTech

    5 days ago

    Burnaby, Canada OSCAR Pro Full time

    Who we are OSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various...

  • ServiceNow Platform Lead

    3 weeks ago

    Burnaby, Canada Ignite Technical Remote Work Freelance Full time

    On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a ServiceNow Platform Lead to join our Client's team on a 9-month contract basis. This role is Hybrid (2 days onsite per week), and the Client is based in Burnaby, BC.Summary of the RoleThe ServiceNow Platform Lead will oversee the management, architecture, and operational...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. **FortiAnalyzer - Centralized Logging & Reporting** **FortiManager - Centralized Configuration Management** The specialist will also interface with our QA and software...

  • Compliance Analyst

    7 days ago

    Burnaby, Canada Ignite Technical Full time

    On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Compliance Analyst (SharePoint Focus) to join our Client's team on a 12-month contract basis. This role is Hybrid (2 days onsite per week, no remote work) and the Client is based in Burnaby, BC.Summary of the RoleThe Compliance Analyst supports reporting and analytics...

  • Compliance Analyst

    7 days ago

    Burnaby, Canada Ignite Technical Remote Work Freelance Full time

    On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Compliance Analyst (SharePoint Focus) to join our Client's team on a 12-month contract basis. This role is Hybrid (2 days onsite per week, no remote work) and the Client is based in Burnaby, BC.Summary of the RoleThe Compliance Analyst supports reporting and analytics...

  • IT Network

    3 weeks ago

    Burnaby, Canada Ignite Technical Resources. Full time

    IT Network and Windows Server Administrator - Contract position in Burnaby (hybrid): On behalf of our client in **Burnaby,** **Ignite Technical Resources** is looking for an **IT Network and Windows Server Administrator **with our client ** **for a **contract opportunity**. **Role Description**: Our client is looking for an IT Network and Windows Server...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. **FortiAnalyzer - Centralized Logging & Reporting** **FortiManager - Centralized Configuration Management The engineer will also interface with our QA and software development team...

  • Technical Support Specialist

    5 days ago

    Burnaby, British Columbia, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging &...

  • Technical Support Specialist

    7 days ago

    Burnaby, Canada Fortinet Full time

    Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging &...

  • Technical Support Specialist

    4 weeks ago

    Burnaby, Canada TEK Group Full time

    Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of...

  • Technical Support Specialist, Umo

    4 weeks ago

    Burnaby, Canada Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: We’re looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers to support the onboarding and customer success of public transit agencies subscribing to Umo, Cubic’s...

  • Technical Support Specialist

    3 weeks ago

    Burnaby, Canada Gulf and Fraser Fishermen CU Full time

    **Why Gulf & Fraser?** - Drive, contribute, grow - together._ At Gulf & Fraser, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals. Gulf & Fraser is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes...

  • Technical Support Specialist

    2 weeks ago

    Burnaby, Canada Honeywell Full time

    **Innovate to solve the world's most important challenges**: Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software. Our vast base of service customers expects us to provide lifecycle upgrades and other solutions that improve the performance of their facilities. Our approach begins by working...