Billet Program Coordinator

4 months ago

Burnaby, Canada Vancouver Whitecaps FC Full time

**Position Title**:Billet Program** **Coordinator**

**Location**:Christine Sinclair Community Centre & National Soccer Development Centre**

**Terms**:Part-time, Permanent**

We are looking for a new team member to join Vancouver Whitecaps FC in the position of **Billet Program Coordinator**.** The **Billet Program Coordinator **is responsible for providing the day-to-day coordination of the club’s Billet Program for players in the MLS Academy and Girls Elite Academy.

**Role Responsibilities**:
**General Duties**
- Coordinate all day-to-day aspects of the Billet Program and act as a liaison between the player, host family and the club
- Provide updates, recommendations, and player wellbeing concerns to leadership
- Build and maintain he club/player/host family relationships and provide support to all parties through regular communications and interaction
- Keep players, families and host families regularly updated on club news and initiatives
- Assist with the administrative support and reporting for the Billet Program
- Assist with the transition of players during the pre-season and at the end of the season
- Work with department leadership to ensure we are:

- Providing a safe environment for players to live, study and play
- Providing support and education in the areas of Safe Sport, nutrition, and general life skills
- Maintaining the integrity of all policies and procedures within the Billet Program Handbook and all related club policies

**Host Family Recruitment and Relationship Management**
- Assist with the annual promotional plan to solicit Host Families
- Conduct Host Family interviews and detailed home inspections prior to making final recommendations to leadership
- Follow up with selected Host families to work through the onboarding process
- Develop and maintain relationships with Host Families
- Conduct follow-up meetings, annual in-home meetings and reviews with all Host Families and forward any issues or concerns to leadership
- Assist with any conflict resolution and mediation between Host Families and players
- Make recommendations on the annual renewal, or termination, of Host Families

**Player Placement and Relationship Management**
- Conduct player (and parent) interviews to best match players with host families and assist through the transition and onboarding period
- Assist with the delivery of a pre-season introduction meeting for players and host families, including a tour of facility
- Check in with players/parents on a regular basis and schedule meetings as required
- Work with the club to provide players with comprehensive social-emotional and wellness support
- When required, assist with any conflict resolution and mediation between Host Families and players

**Qualifications/Experience**:

- Degree, diploma or certificate in education, social work, counselling, or related discipline
- Minimum two years’ experience working with homestay programs or other relevant environments
- Must champion Safe Sport and be willing to participate in Safe Sport training
- Must enjoy building relationships, interacting with people, and helping young aspiring student-athletes to succeed in the classroom and on the pitch while living away from home
- Excellent written and oral communicator who is proficient with computers and the Microsoft Office suite
- Learns extremely quickly; can understand any challenge and quickly work to constructively resolve
- Experience with high-performance sport is an asset
- Must complete a Vulnerable Sector Check and additional background screening
- Must successfully complete MLS Safe Sport training

**Benefits**:

- First class facilities at the National Soccer Development Centre & Christine Sinclair Community Centre
- Training and support available to help develop your career
- 100% employer paid premiums for the extended health and dental plan
- Heavily discounted game day tickets
- Become involved with Vancouver’s most exciting sporting environment

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.

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