Employment Program Supervisor

2 months ago

Cranbrook, Canada Kootenay Employment Services Full time

**Culture**: Kootenay Employment Services (KES) has strong values that we strive to action in our everyday work including: wellness, DE&I, integrity, having fun, personal and professional growth, innovation, and delivering exceptional service to our communities.

**Opportunity**: We hire the best and brightest individuals, and we are pretty darn proud of our KES family. Opportunity abounds at KES with an internal practice of promoting from within as often as possible.

**Meaningful work**: We are driven by our desire to help. Supporting our clients, local employers, and communities is at the heart of what we do.

**What does Kootenay Employment Services do?**

With offices in Creston, Cranbrook, Fernie and Invermere, we administer employment contracts, including the WorkBC program, which is a provincially funded program assisting local community members to find meaningful and sustainable employment.

We are currently seeking a new permanent staff member to join us leading our Cranbrook WorkBC team. This position works under the direction of and working with the Regional WorkBC Program Manager, this position oversees the employment services delivery in the Cranbrook region and supervises all WorkBC staff based in Cranbrook.

**Duties and Responsibilities**:

- Provide support, guidance and constructive feedback to assist the team in the effective delivery of client services.
- Hold regular team meetings to ensure consistent service delivery and accurate policy interpretation.
- Ensure service delivery is consistent with KES’ values and meets (or exceeds) contractual obligations.
- Interpret WorkBC policy and provide guidance to staff
- Troubleshoot problems with systems programs.
- Disseminate best practices and new processes and concepts introduced by the program.
- Develop and update job aids.
- Conduct periodic audits to ensure that data is accurate, complete, and defendable.
- Supervision of staff reporting directly to this position.
- Hiring & training of new staff

**What background do I need for this role?**
- You will absolutely have to have incredible administration, typing and tech skills, be unbelievably organized, able to readily interpret government policy and have very strong leadership skills.
- A thorough understanding of client barriers, particularly as they relate to employment is essential.
- You will have likely a degree, diploma or a certificate in a field such as Human Service Worker, employment, human resources or case management and experience working in the social sector, employment, human resources
- You will be a leader who has a collaborative and supportive approach
- You will have excellent communication and coaching skills
- You work best under pressure, your superpower is time management and you are a master of problem solving
- A thorough understanding of the employment market and common financial support mechanisms for the Canadian job seeking public including EI, BC Benefits and CPP disability are preferred

You would be working with people from all walks of life and with complex employment needs, and as such all applicants must obtain a clear Criminal Record Check for vulnerable sector. You also need to have a clean BC driver’s abstract (although use of it is not often needed) and we do not sponsor so you must be eligible to work in Canada.

We are looking for team members with a positive and happy disposition, who can provide serious and empathetic understanding with social and emotional intelligence to utilize appropriately.

**How do I apply??**

KES is an equal opportunity employer looking for people with the skills and knowledge to productively engage with diverse communities and contribute to our ongoing excellence.

Applicants are asked to supply a resume and cover letter outlining why you are interested in this position and how you would make a positive addition to the team. If you are looking to relocate.

**Salary**: $33.00-$34.00 per hour

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