Base Supervisor

4 months ago

Cranbrook, Canada Pacific Coastal Airlines Full time

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. Under the Pacific Coastal banner we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Alberta.

Base Supervisor is a functional leadership position responsible for providing supervision, direction, support and training to all Customer Service Agents at the Cranbrook base. The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

**Responsibilities**:

- Ensure all ground operations are conducted in a structured, organized, efficient fashion, without sacrificing public safety, or the quality standards
- Build a strong, competent and cohesive team of employees that are motivated to support the Company's vision and uphold and reflect positively on the Company's values
- Provide leadership, training and performance management to all team members
- Foster and maintain a culture that is respectful, supportive and engaging
- Challenge the teams' capacity by establishing and achieving annual safety, health and operational goals and objectives
- Identify, address and support employee performance in a timely manner and engage in effective progressive discipline as necessary
- Complete annual employee evaluations
- Ensure adequate training, currency checks and daily communication support
- Monitor and audit all areas of the base operations to ensure compliance with all published standards and regulatory requirements
- Develop appropriate corrective action plans to resolve operational audit findings with the goal to improve the department's overall safety, increase operational effectiveness and reduce operational costs
- Actively participate in Base Supervisor team meetings
- Prepare monthly and annual reports within prescribed timelines
- Prepare work schedules, ensure adequate and efficient staffing
- Approve timesheets and authorize overtime hours according to standards
- Other duties as assigned

**Qualifications and Competencies**:

- A minimum of 5 years' experience in a customer service environment
- Minimum of two years' experience in supervisory or management role
- Aviation/airline operations experience is a very strong asset
- Experience working with Sabre is an asset

**Abilities**:

- Excellent communication, organizational, time management and multi-tasking skills
- Planning, forecasting, goal setting, coaching skills
- Computer Skills (Web, Excel, Word and Intelisys)
- Ability to motivate, engage and inspire team members

**Why Pacific Coastal Airlines?**

**Company Culture**: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

**Compensation**: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

**Health Benefits**: We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, short term and long term disability and an employee and family assistance program, paid sick days, and paid personal emergency days.

**Travel Benefits**: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

**Employee Programs**: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

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