Receptionist

2 weeks ago


Gloucester, Canada Eastern Ottawa Resource Centre Full time

Reporting to the Manager of Administration and Operations, the incumbent provides reception services to the clients and general public.

**DUTIES AND RESPONSIBILITIES**:

- Answer the Centre’s multi-line telephone system directing phone calls to appropriate programs or staff.
- Greet visitors, determines their needs and directs them accordingly in a supportive manner.
- Process and distribute mail daily
- Process outgoing courier requests
- Responsible for maintaining a tidy and well-organized reception area.
- Maintains statistical data of telephone calls and walk ins.
- Maintains room bookings at Gloucester site.
- Maintaining the MLS computer; helping individuals with computer related questions
- Ensures the EORC pamphlets are always stocked
- Prepare different closure posters for statutory holidays and for Staff Meetings.
- Ensure mail stamp machine is loaded with stamp money, and functional.
- Participates on the Communication team and the Social Media Committee
- Contribute to projects and assist with general administration as required.
- Contribute to production of internal and external communication material.
- Maintains and updates slides in reception area.
- Maintains and updates the different organization lists i.e employee anniversary dates, contractor’s information, equipment list, organizational chart.

**Qualifications**:

- High School diploma or equivalency.
- Minimum of two years of relevant work experience, preferably in a community-based social service agency.
- Ability to manage challenging people & situations in a calm professional manner.
- Advanced knowledge of MS Office Applications (Word, Excel, Powerpoint, Outlook, Data base), and in the use of office equipment.
- A willingness to maintain high quality services, client centered services through superior organizational and problem solving skills.
- Fluency in oral and written communication skills in English and French; skills in a third language desirable. French language skill is mandatory.
- Excellent organizational and interpersonal skill with ability to multi task.
- Ability to work in a team environment and in a multi-service centre.
- Open-minded, possesses an egalitarian attitude towards gender, race, culture, sexual orientation, socio-economic status, etc.

**Job Types**: Full-time, Permanent

**Salary**: From $37,628.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- French (required)

Work Location: One location


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