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Intake Coordinator

4 months ago

Toronto, Canada CBI Health Full time

**Intake Coordinator (IME Coordinator) - Toronto, ON**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

**About this opportunity**

This is a full-time position working remotely (may be required on site in Etobicoke or Scarborough from time to time for meetings or training).

**Reporting Relationship**: Reports directly to Manager unless otherwise specified.

**Take an inside look at what you’ll do each day**:

- Respond to incoming communications from customers within client Service Level timelines
- Input data into Client Data Management system and/or Client Referral Software
- Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
- Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
- Generate itemized list of documents contained in medical brief for all direct assessments, paper reviews and addendums based on predetermined timelines, ensuring the removal of duplicates
- Generate and provide Information and Direction for Independent Assessor about the purpose of the assessment
- Documenting all communication between parties, ensuring it is clear, concise and comprehensive
- Responsible for providing external and internal stakeholders with information about our services
- Respond to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
- May be required to supervise and train support staff under the direction of the manager

**What you need to be successful**:

- Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
- Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
- Strong organizational, multi-tasking and problem solving skills
- Customer service experience required, ideally in the service sector
- Excellent spoken and written manner
- Computer literacy (Windows, Microsoft office, Adobe)
- Ability to adapt to use of multiple databases
- Ability to communicate well internally and externally

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible working hours and virtual care options

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.