Associate Program Manager

3 weeks ago

Montréal, Canada CEATI International Full time

The Associate Program Manager plays a critical role in the delivery of value to our members and is often the primary point of contact for multiple membership programs (also known as interest groups). They work directly with our clients and in collaboration with other team members across a set of programs to prioritize, initiate and deliver a range of deliverables including technical research studies, conference presentations, training webinars, member surveys, etc. This role requires a general set of business orientated skills with strong emphasis on the ability to learn quickly, provide great customer service, prioritize work and client requests, and communicate clearly and efficiently.

This role provides a unique opportunity to make a direct impact on our clients while learning about the electrical utilities business and power industry, as well as developing knowledge and skills related to business-to-business (B2B) product management and operations.

The role is remote, based in Canada with flexible work arrangements available.

What CEATI offers:

- Competitive pay with opportunities for generous performance-based bonuses
- Comprehensive benefits offerings including health, tuition reimbursement, and other total rewards offerings. We want to ensure that our employees have time to recharge and offer paid holidays, sick days, summer Fridays (day ends at 12pm every Friday) and CEATI typically closes its offices for the holidays between Christmas and New Years (in addition to holidays)
- Opportunities for career advancement based on performance and business requirements
- An environment driven by our core values which include: member impact, trust, collaboration, curiosity, and continuous improvement
- Fun We work as a collaborative team to meet high business expectations while taking time to get to know each other, engaging in social events, and continuously seek ways to improve our employee’s experiences. Staff gather at the head office in Montreal, QC twice annually for an all-staff retreat focused on development and training.

A successful associate program manager will:

- Gather input from clients to prioritize R&D projects and solutions
- Work with CEATI Technical Advisors, events planning team, and members to develop and deliver compelling content for our annual client conferences, general meetings, and webinars. During meetings a professional presence and detailed note taking is required
- Develop, communicate, and analyze benchmarking surveys to gather data from clients on critical topics
- Monitor interest group program health and member satisfaction with services - reporting to internal management and informing data-driven decisions to reinforce business objectives
- Travel to and help to facilitate (in partnership with Technical Advisors and other program team members) 2-3 in-person client meetings across North America each year
- While limited, travel typically requires staff to be in a location for a full week (Monday through Friday)
- Additional travel may be required to participate in industry-wide conferences and events as needed to help with professional development and positive organizational brand reputation.
- Stay updated on new developments in the power industry and competitive landscape
- Maintain and enhance client relations while working to develop new clients and following up on potential leads
- Monitor R&D project progress and milestone completion, hosting conference calls with clients and CEATI Technical Advisors to review key deliverables
- Critical thinking and information synthesis: The ability to solve challenging problems as they arise in a systematic way, and connect pieces of information to one another across segments of our business is critical - especially for career advancement. Research experience including survey writing and data analysis is a plus
- Customer Service: The ability to manage a diverse set of external and internal stakeholders delivering high quality service to our members
- Written and verbal communication: Comfort interacting directly with clients, and the ability to communicate complex information clearly. Excellent command of the English language (both written and verbal) is required
- Curiosity: A constant desire to, and ability to learn new industry trends and skills. Interest or experience in the energy sector is a plus.
- Ownership and Accountability: ability to work independently and operate with limited oversight
- Technological Fluency: Working knowledge of workplace software including Outlook, PowerPoint, Excel, and Word is required; Experience with MS Teams, HubSpot, ClickUp, and other workplace software is a plus
- Travel: Ability to travel to in-person meetings 2-5 times a year in the North America (typical locations include Palm Springs, Dallas, Atlanta, Seattle, and Montreal) is required

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid t

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