Vendor Manager, Property Vendor Management

3 weeks ago


North York, Canada Definity Financial Corporation Full time

Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Economical is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

**What you’ll be doing**
- The Manager, Vendor Management is accountable for the oversight and performance management of Claims vendor partners. The Manager will oversee multiple external vendor relationships that are significant in scope, complexity, and criticality for all business lines, specifically Property Vendor Partners while supporting other business lines.
- The Manager supports in developing and overseeing the Claims Vendor Management Guideline including vendor governance, performance management, vendor innovation opportunities, intake and prioritization process, including inquiry, vetting and analysis, pipeline/roadmap alignment, strategic alignment, engagement and overall contract management.
- Supports the Claims Leadership Team in translating department strategies into the management of partner performance and selection
- Develops vendor management strategies to improve performance, drive customer experience, and create commercial value
- Strategically represents the business interests in the partnership. This includes clearly articulating the business performance expectations, as well as the perceived total value proposition of the relationship to vendor partners and key Claims leaders and stakeholders
- Oversees strategic workforce management for his/her function including resource planning, retention management, succession management as well as informing and appropriately leveraging Definity's recruiting strategy

**What you bring**
- University Degree in the areas of Business and/or Supply Chain or related discipline
- Strong knowledge of vendor management programs and processes
- 5-10 years of progressive and related experience within Vendor Management and/or Procurement functions
- Demonstrated experience in Vendor Performance Models, partner segmentation and governance
- Highly influential coupled with excellent communication skills to effectively communication goals and results to vendors and leadership
- Highly adaptable, with the ability to perform through periods of change and transition
- Experience working on/with high performance teams
- Insurance Operations experience is considered an asset
- Strong interpersonal skills, ability to develop and maintain business relationships
- 20% travel flexibility

Salary Range: $92,800-136,500



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