Tier 1 IT Support
2 weeks ago
**Job Summary**
Reporting to the Manager of IT, Emterra is searching for an individual with a strong technical support background and strong customer service skills to join our IT Team.
**What will you do?**
- Act as the initial point of contact for all internal IT support
- Diagnose and resolve Tier 1-2 Tech support issues (hardware and software)
- Facilitate the complete solutions, troubleshooting, upgrades, installations and other services
- Manage ticketing system, complete and assign tickets to Tier 3 support, produce reports on all incidents
- Follow up with internal users on all tickets and ensure resolution in timely manner
- Communicate clearly, provide clear instructions both verbal and written
- Perform system upgrades & deployments, setup new users in the field or remotely
- Support Company’s security protocols
- Support mobile technologies such as tablets and cell phones in the field
- Perform other related duties as assigned
**What will you bring?**
- Degree or Diploma in Technology or relevant experience
- Strong interpersonal skills
- Excellent communication skills (written and oral) with a customer service focus
- Experience managing tablets and cell phones deployed in the field
- Strong problem solver, ability to multi-task, and prioritize
- Experience in industrial sector industry is an asset
- Experience with technologies including Office 365, Azure, Navusoft, Business Central, Mobi Soft and QuickBase an asset
**Schedule**
- Monday to Friday (Hybrid), 8am-4:30pm
Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our dedicated Talent Acquisition and Recruitment Specialists. Reasonable accommodations will be assessed on a case-by-case basis.
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