User Support Technician
3 weeks ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- Computer science
**Work setting**:
- Willing to relocate
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Certificates, licences, memberships, and courses**:
- Cisco certified network associate
- Network+ Certification
**Computer and technology knowledge**:
- Android
- Linux
- JavaOS
- Servers
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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