Salesforce Loyalty Management Consultant

3 weeks ago

Oakville, Canada Wipro Limited Full time

Overview:
Title:Salesforce Developer / Lead - Loyalty Management

About Us:
Wipro helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and unmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Wipro is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Summary of Role:
Salesforce Loyalty Management is an app that allows you to create and manage loyalty programs for your organization123. The app lets you create loyalty programs, tiers, tier groups, program currencies, members, partners, voucher definitions, benefits, and promotions1. It tracks and manages members' activities, measures tier points, and assesses members for tier upgrades. The Loyalty Management data model provides objects and fields to manage partners and members, track members' activities, reward members, and manage promotions. Salesforce is an important tool in effective loyalty management, allowing companies to achieve full multi-channel campaign management from one place

Responsiblities:

- Act as a Salesforce Loyalty Cloud SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
- Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements
- Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
- Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet objectives successfully
- Defining technical solution to the requirements, creating technical tasks for the team members, ensuring team follows the best practices and leading the team from technical front and owning the solution
- Ability to work under pressure, manage differences in opinions or solution approaches between business and technology stakeholders

Act as a Salesforce Loyalty Cloud SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
- Skill Requirements
- Minimum 3-5 Years of Experience in Salesforce Sales/Service Cloud, Salesforce Loyalty Management Cloud
- Salesforce AppBuilder / Platform Developer I / Platform Developer 2 Certified
- Must have Salesforce Lightning experience
- Strong experience in Salesforce configuration and customization
- Strong experience in integrating Salesforce with external systems
- Strong experience in Agile way of working
- DevOps practitioner with Salesforce DevOps Tools (Copado/ Gearset/ Bitbucket/Git) And CI/CD
- Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
- Good analytical & problem solving skill

Certification Required
- Salesforce Platform Developer 2
- Salesforce Sales Cloud and / or Service Cloud
- Salesforce Loyalty Management Accredited Professional (AP) Certificate is plus
- We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply._

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