user support technician
4 weeks ago
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operationsCertificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- IBM Certification
- Network+ CertificationComputer and technology knowledge
- Unix
- JavaOS
- Networking security
- Servers
- .NET
- C#
- C++Security and safety
- Criminal record checkWork conditions and physical capabilities
- Fast-paced environment
- Tight deadlinesPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- InitiativeScreening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?Experience
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
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user support technician
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