Desktop Support Analyst
7 days ago
**About S&C**
Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their customers.
We design, assemble, provide post-sales support and everything in between. Our business is fostered around our core values of personal integrity, respect for people, commitment to excellence and responsible stewardship. We are happy to share that we are a land fill free company. We take our commitment to our Team Members, Customers, and the environment seriously.
**Job Summary**
**Responsibilities**
- Respond to and prioritize requests for technical support or assistance
- Identify and analyze support issues, determining cause, resolution and potential trends
- Provide guidance and recommendations in the most effective use of technology
- Facilitate relationships with external organizations regarding technical issues and software functionality
- Prepare/maintain procedural, educational or related documentation/communications
- Follow established standard work and best practices; define new standard work as appropriate
- Install or assist in the installation and maintenance of technical equipment and/or software
- Perform other similar and related duties as assigned
**Qualifications**
- Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer technology
- Successful completion of at least one co-op work term
- Experience in a technical support role involving client technology including but not limited to:
- Windows 7 and 10
- Microsoft Office 2016
- Dell desktops, tablets and laptops
- Canon, HP and Xerox printers
- Excellent interpersonal, customer service, and communication skills
- Ability to work independently with minimum supervision
- A team player and a self-starter
S&C is a global company providing equipment and services for electric power systems. Founded in 1911, the Chicago-based company designs and manufactures switching and protection products for electric power transmission and distribution. S&C’s Engineering teams design solutions for a portfolio of products for a wide range of customers including electric utilities and industrial/commercial power users. S&C offers broad opportunities for advancement, excellent education and training programs, a challenging work environment, and a strong package of pay and benefits.
The Human Energy of S&C has been built on the principles of integrity, enthusiasm, and sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our 100% employee-owned team. S&C would not be where it is today without the diversity of our team members and business partners. We consider our diversity to be a core strength of our company, and we aspire to align our team-member demographics with the populations in which we live and work. To realize this vision, we seek to facilitate the career development of minorities, women and all team members through events hosted by our Inclusion, Diversity, Engagement and Awareness (I.D.E.A.) Group, Women’s Empowerment Group and other S&C affinity groups.
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