Desktop Support Analyst

18 hours ago

Toronto, Canada Arup Full time

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

**The role**

We’re looking for an IT support analyst to be the front-door to technology services to the rest of the organisation. You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues. You will provide support and technical expertise to a range of issues relating to hardware, software, peripherals and projects.

Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services to Arup globally. This is a full time, level 2 support role in a typical IT support infrastructure, with a business-focused mindset.

We provide opportunities for all our people to develop their skills, along with challenging and innovative work in an environment that allows individuals to flourish. We believe in continuous learning; providing a culture that is naturally curious and always stimulating. One that promotes self-discovery and allows people time to be creative.
- “I enjoy the variety of my role - no two days are the same. One day I might be reassuring a nervous presenter minutes before they present to hundreds of colleagues via a live stream. The next day I might be trying to fix a laptop remotely with a colleague who has a looming deadline or showing them how to get the most out of the latest digital tools.”_
- _
**_Caitlin, Brisbane_**
- You are passionate about helping people get the most out of technology
- You are excited by the opportunity to learn new things
- You value career progression and are open to new opportunities

**Responsibilities of the role include**
- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
- Providing value added services to the business, working together with the leadership team to drive technology and help transform business activities
- Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
- Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team
- Helping with a range of office-based technology needs - installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
- Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
- Documenting procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
- Following ITIL/service management policies and procedures
- Helping with communications and training around technical change
- Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues

**Some of the technology you could expect to support includes**:

- Personal computing (HP, Mac, etc.)
- Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
- Microsoft Windows Operating System, Mac OSx (limited)
- Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
- Cloud based solutions (Azure, AWS, etc.)
- Video conferencing hardware/software based on global standards
- Office printers and copiers (these vary depending on office or regional policy)

Please don’t be discouraged if you don’t meet every point below - if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.

**Requirements and skills**

**Essential skills and knowledge**:

- Some experience working in a regional or global organisation providing desktop support services in a Microsoft environment
- Good analytical skills, wit

  • Desktop Support Analyst

    7 months ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...

  • Desktop Support Analyst

    7 months ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...

  • Desktop Support Analyst

    7 months ago

    Toronto, Canada Dacaro Software Services Inc Full time

    '''Overview''' We are seeking a highly motivated and skilled Desktop Support Analyst to join our team. You will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our systems. Position Type: Work on site **Responsibilities**: We're looking for: 2...

  • Desktop Support Analyst

    2 weeks ago

    Toronto, Canada Progression3 Full time

    On behalf of our client in Scarborough, Progression3 is in search of a Desktop Support Analyst for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts...

  • Desktop Support Analyst

    1 day ago

    Toronto, Canada Progression3 Full time

    On behalf of our client in downtown Toronto, Progression3 is in search of a Desktop Support Analyst for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective...

  • Desktop Support Analyst

    2 weeks ago

    Toronto, Canada Progression3 Full time

    On behalf of our client in downtown Toronto, Progression3 is in search of a Desktop Support Analyst for a contract-to-permanent role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective...

  • Freelance Desktop Support

    7 months ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Desktop Support Analyst

    7 months ago

    Toronto, Canada CAAT Pension Plan Full time

    ** PLEASE APPLY ON COMPANY WEBSITE** We're on a mission to secure a better financial future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts! **Why you will love being a CAATster**: **A Culture of Collaboration and Fun** We're a team that works, grows, and...

  • Desktop Support Analyst

    6 days ago

    Toronto, Canada Maximus Full time

    Company Profile: Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more...

  • Desktop Systems Analyst

    7 days ago

    Toronto, Canada BMO Financial Group Full time

    4100 Gordon Baker Road Toronto Ontario,M1W3E8 The Desktop Systems Analyst is responsible for provisioning technology services which may include desktop hardware (laptop, desktop, tablet, printer, ATM) branch specific hardware (cash recycling unit, thermal printer, scanner) and associated network configurations for all major projects for new branches,...

  • Desktop Technical Analyst

    2 weeks ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE: JOIN OUR TEAM!** The Toronto Grace Health Centre (TGHC) provides specialized care and services to individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Palliative Care, Wound Care, Respiratory Therapy, and Transitional & Remote Care. The care and services provided at TGHC helps facilitate patient flow...

  • Desktop Support Technician

    7 months ago

    Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...

  • Desktop Support Technician

    1 month ago

    Toronto, Canada Linear International LTD Full time

    **Role Overview**: This role involves a consistent weekly schedule and will require proactive problem-solving and strong communication skills to address any IT challenges onsite. **Responsibilities**: - Provide hands-on technical support for desktops, laptops, peripherals, and end-user devices. - Diagnose and troubleshoot hardware and software issues...

  • Desktop Support

    1 day ago

    Toronto, Canada Epsilon solutions pvt ltd. Full time

    **Salary**: $22.00-$25.00 per hour Schedule: - 8 hour shift **Experience**: - Desktop support: 4 years (preferred) - SCCM: 4 years (preferred) - GPO: 4 years (preferred) - Active Directory: 4 years (preferred) **Speak with the employer** +91 7055402192

  • Desktop Supervisor

    7 months ago

    Toronto, Canada Compugen Inc Full time

    **Job Title** - Desktop Supervisor - Contract **Vacancy No** - VN6368 **Work Location** - Toronto, ON **Job Details** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities....

  • Desktop Support Analyst

    1 week ago

    Toronto, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Desktop Publisher

    1 day ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 147377 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Desktop Publisher, Global Banking and Markets - Toronto** **About the Team**: At Scotiabank, research is a key driver of our Global Equity platform. Our top-ranked Research team generates a range of publications including daily...

  • Desktop Specialist

    14 hours ago

    Greater Toronto Area, Canada Dacaro Services Full time

    Job Summary:We are seeking a skilled and proactive Desktop Tradefloor Support Analyst to join our IT team. In this role, you will provide technical support to end-users in a high-pressure trading floor environment, ensuring seamless operation of desktop systems, applications, and related infrastructure. The ideal candidate will have strong technical...

  • Desktop Specialist

    14 hours ago

    Greater Toronto Area, Canada Dacaro Services Full time

    Job Summary:We are seeking a skilled and proactive Desktop Tradefloor Support Analyst to join our IT team. In this role, you will provide technical support to end-users in a high-pressure trading floor environment, ensuring seamless operation of desktop systems, applications, and related infrastructure. The ideal candidate will have strong technical...

  • Virtual Desktop IT Support

    2 months ago

    Toronto, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled Virtual Desktop IT Support to join our client. Contract...