Manager, People Experience

2 weeks ago

Lindsay, Canada City of Kawartha Lakes Full time

**Job Brief**:
Key responsibilities of the position include culture management, employee and union relations, employee wellness, attendance/disability management, and employee communication.
- Employment Status:
**Permanent Full time**
- Union:
**NON-UNION**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**05/06/24**
- Duration (if temporary):
**N/A**

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to **Jump In** with us

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Wage $105,183 - $123,026 (2024)
Reports To Chief People Officer
Department Corporate Services
Location Lindsay, ON
Hours 37.5 hours per week

Other General office environment; travel throughout the City in accordance with job requirements; Attends meetings, conferences and departmental emergency situations which may be outside of normal business hours

**Essential Duties**

**Specific to this role**:

- Develop and implement programs to support the various components of the employment lifecycle, connecting strategic needs with appropriate programs
- Guide leaders, through communication and development of People Services processes and metrics, to support a high-performance culture
- Develop and implement an effective leadership development and support program
- Oversee employee and union relations; participate as a proactive advisor to leaders by responding to people matters including performance related activities and workplace investigations
- Oversee programs related to employee absence and disability management, retirement, attendance, return to work and associated accommodations
- Partner with leaders, develop and implement a communication program which provides employees with access to information and resources associated with employment Oversee the development and completion of renewal agreements, letters of understanding, and the administration of grievances and employer/union committees
- Use data to develop people insights and drive and inform decision making with key partners related to culture management reward programs and performance
- Maintain collaborative working relationships with Union representatives
- Partner across the organization and with People Services colleagues to influence and implement programs, policies and practices

**As a member of the leadership team**:

- Develop directives, standards, measurements and procedures in order to deliver the defined goals and priorities
- Develop and administer methodologies and procedures and allocate resources to achieve strategic objectives
- Demonstrate leadership in supporting team members, providing feedback and/or improvement opportunities, as needed
- Research, quantify, facilitate and coordinate delivery of training needs to staff
- Manage stakeholder interactions in the supply and receipt information, and analysis and resolution of issues
- Manage customer service concerns, investigating, problem solving and responding, as appropriate
- Procure services and goods related to areas of responsibility, including the authorization of time off requests, time worked, and overtime costs
- Prepare comprehensive statistical reports to support department reporting requirements and decision making
- Administer public relations activities in area of responsibility, identifying and communicating with all necessary audiences
- Ensure collaborative partnerships are formed and maintained inside of the organization
- Complete continuous research and analysis of industry trends to remain knowledgeable within the applicable areas of responsibility
- Estimate budget requirements, making recommendations to inform current and future expenditures
- Create and maintain a cohesive team environment to support staff to achieve objectives
- Responsible for the hiring, performance management and training of direct reports, discipline, dismissal, in consultation with People Services
- Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with People S

  • Manager, People Experience

    2 weeks ago

    Lindsay, Ontario, Canada City of Kawartha Lakes Full time

    Job Brief As a Manager, People Experience in the City of Kawartha Lakes, you will play a crucial role in culture management, employee relationships, wellness initiatives, and communication strategies. Join our team with a commitment to deliver top-notch municipal services, contributing to a sustainable future for all residents and businesses of Kawartha...

  • Manager, Customer Experience

    7 days ago

    Lindsay, Canada TD Bank Full time

    **Manager, Customer Experience**: - 425431BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 81 Kent Street West **Employment Type** - Regular **City** - Lindsay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Leader

    1 week ago

    Lindsay, Canada Indigo Books & Music Full time

    Company Description **Type: Contract** **Location: Coles Lindsay Square** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a...

  • Customer Experience Leader

    4 days ago

    Lindsay, Canada Indigo Books & Music Full time

    **Company Description** Type: Contract** **Location: Coles Lindsay Square** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a...

  • Customer Experience Associate

    4 weeks ago

    Lindsay, Canada Scotiabank Full time

    Requisition ID: 163744 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    3 weeks ago

    Lindsay, Canada TD Bank Full time

    **Customer Experience Associate**: - 432217BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 81 Kent Street West **Employment Type** - Regular **City** - Lindsay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Assistant Manager

    2 weeks ago

    Lindsay, Canada Pizza Hut Restaurants, Canada - PH Hartenberg Full time

    **Location: 1 Commerce Road, Lindsay, Ontario** To eat. To laugh. To share. That’s why people come to Pizza Hut. It’s the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you’re an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you...

  • Shift Manager

    4 weeks ago

    Lindsay, Canada BURGER KING (Redberry Restaurants) Full time

    **NOW SERVING GREAT JOBS AT OUR LINDSAY LOCATION** **SHIFT MANAGER'S WITH OPEN AVAILABLITY, INCLUDING OVERNIGHTS AS REQUIRED** **VIRTUAL JOB FAIR Thursday 11-12PM** **REPLY WITH YOUR INTEREST AND GET A LINK TO THE INTERVIEW ONLINE** **PLUS MONTHLY BONUS** The Hourly Shift Coordinator is the Shift Leader of the restaurant focused on delivering sales and...

  • Program Manager

    3 weeks ago

    Lindsay, Canada JA Northern and Eastern Ontario Full time

    **Program Manager - City of Kawartha Lakes** Are you looking to make a difference in the lives of local students? Are you interested in working with dedicated volunteers who share their knowledge and experience in the areas of financial literacy, work readiness, and entrepreneurship? Can you help share JA’s role and impact with companies and organizations...

  • Shift Manager

    3 weeks ago

    Lindsay, Canada KFC Canada - Soul Foods Group Full time

    **Location: 340 Kent St. W, Lindsay, Ontario** If you’re ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you take the lead in our restaurant, leading and coaching the team to ensure smooth service for our guests. Shift Supervisors can work a variety of shifts and...

  • Human Resources Manager

    4 days ago

    Lindsay, Canada Women's Resources of Kawartha Lakes Full time

    **HUMAN RESOURCES MANAGER** (Permanent 35 hours per week) WR is an inclusive non-for-profit organization that provides exceptional support and programs to women and their children who have experienced abuse. We are guided by a feminist and anti-oppression/anti-racism philosophy. We are seeking a hands-on Human Resources Manager to oversee and lead a full...

  • Assistant Store Manager,

    4 weeks ago

    Lindsay, Canada Winners Full time

    **Rocco discovered EMPOWERMENT working at TJX** Being listened to and feeling respected is something everyone wants, and that’s certainly true of Rocco’s experience as a leader in our stores. We want our people to take pride in their work and we empower them to make decisions to go above and beyond! **What you’ll discover** Eligible Associates can...

  • Retail Manager, Services

    5 days ago

    Lindsay, Canada Staples Canada Full time

    : 1260679 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • General Manager

    2 weeks ago

    Lindsay, Ontario, Canada Cogir Immobilier Full time

    This is a golden opportunity to be part of something really specialCould you imagine leading a team focused on developing meaningful relationships with the people that they serve? Having the opportunity to help seniors flourish in their daily life while building a strong team through mentoring, teaching by example and centered on a human first approach. If...

  • Dietary Services Manager

    3 weeks ago

    Lindsay, Canada City of Kawartha Lakes Full time

    **Job Brief**: The Dietary Services Manager provides leadership in the Dietary Services Department to support the delivery of resident dining experience and services in accordance with the organization’s vision, mission, and values. - Employment Status: **Permanent Full time** - Union: **NON-UNION** - Open To: **Internal/External Applicant(s)** - Closing...

  • F&i Manager

    2 weeks ago

    Lindsay, Canada Carmax Hyundai Full time

    **About us**: **Carmax Hyundai **is a quickly growing business in Lindsay, ON. With a recent, new managing partnership, we are family owned and operated and pride ourselves on providing great customer service. We believe that people come first. This value is centric in everything we do and extends to both our customers and staff alike. This is a great...

  • General Manager

    2 weeks ago

    Lindsay, Canada Cogir Immobilier Full time

    **This is a golden opportunity to be part of something really special!** Could you imagine leading a team focused on developing meaningful relationships with the people that they serve? Having the opportunity to help seniors flourish in their daily life while building a strong team through mentoring, teaching by example and centered on a human first...

  • Culinary Manager

    2 weeks ago

    Lindsay, Ontario, Canada BLOOM Retirement Community Full time

    This is a golden opportunity to be part of something really specialDid you know that it is possible to have the best of both worlds? Join the culinary team at Bloom Retirement Community and you will discover why so many great people from the culinary industry chose to work in a retirement community Food creativity, stable, regular work schedule, job...

  • Production Manager

    2 weeks ago

    Lindsay, Ontario, Canada Mariposa Dairy Ltd. Full time

    Closing Date:September 5, 2023Job Description: Production ManagerPosition Reports To: Plant ManagerLocation:***Lindsay, ONThe OpportunityWe are recruiting an experienced and motivated Production Manager with proven track record to lead all efforts relating to Production Management:The Production Manager is accountable for the operation of all production...

  • Manager, Parks and Recreation

    3 weeks ago

    Lindsay, Canada City of Kawartha Lakes Full time

    **Job Brief**: Key responsibilities include providing effective leadership and direction in the planning, coordination and management of the Parks and Recreation division comprised of municipally owned parks, recreation facilities and programming activities. - Employment Status: **Permanent Full time** - Union: **NON-UNION** - Open To: **Internal/External...