Manager, Customer Experience

7 days ago

Lindsay, Canada TD Bank Full time

**Manager, Customer Experience**:

- 425431BR

**Job Category - Primary**
- Retail Banking - Management

**Work Location**
- 81 Kent Street West

**Employment Type**
- Regular

**City**
- Lindsay

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 18.75

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our t

  • Customer Experience Leader

    1 week ago

    Lindsay, Canada Indigo Books & Music Full time

    Company Description **Type: Contract** **Location: Coles Lindsay Square** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a...

  • Customer Experience Leader

    4 days ago

    Lindsay, Canada Indigo Books & Music Full time

    **Company Description** Type: Contract** **Location: Coles Lindsay Square** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a...

  • Customer Experience Associate

    3 weeks ago

    Lindsay, Canada TD Bank Full time

    **Customer Experience Associate**: - 432217BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 81 Kent Street West **Employment Type** - Regular **City** - Lindsay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    4 weeks ago

    Lindsay, Canada Scotiabank Full time

    Requisition ID: 163744 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Manager, People Experience

    2 weeks ago

    Lindsay, Canada City of Kawartha Lakes Full time

    **Job Brief**: Key responsibilities of the position include culture management, employee and union relations, employee wellness, attendance/disability management, and employee communication. - Employment Status: **Permanent Full time** - Union: **NON-UNION** - Open To: **Internal/External Applicant(s)** - Closing Date: **05/06/24** - Duration (if...

  • Manager, People Experience

    2 weeks ago

    Lindsay, Ontario, Canada City of Kawartha Lakes Full time

    Job Brief As a Manager, People Experience in the City of Kawartha Lakes, you will play a crucial role in culture management, employee relationships, wellness initiatives, and communication strategies. Join our team with a commitment to deliver top-notch municipal services, contributing to a sustainable future for all residents and businesses of Kawartha...

  • Customer Service Associate

    3 weeks ago

    Lindsay, Canada Mariposa Dairy Ltd. Full time

    **Customer Service Associate** Mariposa Dairy is a leading manufacturer of award-winning goat and sheep milk cheeses based in **Lindsay, Ontario**. Our aim is to provide the highest quality goat and sheep milk cheese products in North America through the efforts of our skilled and valued team for the benefit of our customers and community. We are currently...

  • Customer Service Representative

    3 weeks ago

    Lindsay, Canada Nipro Canada Full time

    Nipro Canada Corporation., a manufacturer and distributor of disposable medical devices located in Lindsay, Ontario, is looking for a reliable, and detail-orientated individual to join their growing customer service team. **Responsibilities of this Role**: - Receive visitors, prompt visitor log entry, and redirect incoming phone calls to the appropriate or...

  • Customer Service Representative

    4 days ago

    Lindsay, Canada Nipro Canada Full time

    Nipro Canada Corporation, a manufacturer and distributor of disposable medical devices located in Lindsay, Ontario, is looking for a reliable, and detail-orientated individual to join its growing Customer Service team! **Responsibilities of this Role**: - Receive visitors, prompt visitor log entry, and redirect incoming phone calls to the appropriate or...

  • Customer Service Representative

    3 weeks ago

    Lindsay, Canada BMO Financial Group Full time

    16 William Street South Lindsay Ontario,K9V 3A4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Lindsay, Canada Northern Roads Auto Group Full time

    **_**Northern Roads Auto Group Inc. is pleased to share that we've recently acquired Lindsay Kia!**_** **_ Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it’s a place where our family has the privilege to serve yours._** **Location**: 2959 Highway 35, Lindsay, Ontario, K9V 4R4 (Lindsay...

  • Csr - Customer Service Representative

    4 weeks ago

    Lindsay, Canada Cash 4 You Full time

    At cash4you we are inclusive, nimble, and rewarding. Our work environment includes: - Casual work attire - International workforce - Lively atmosphere **Who we are|** **We are passionate about growth and looking to expand our Branch Manager team to exceed our financial milestones. **One of Canada’s Fastest Growing Companies, we operate at the...

  • Customer Service Representative

    2 weeks ago

    Lindsay, Ontario, Canada Northern Roads Auto Group Full time

    _Northern Roads Auto Group Inc. is pleased to share that we've recently acquired Lindsay Kia_**_Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it's a place where our family has the privilege to serve yours._**Location: 2959 Highway 35, Lindsay, Ontario, K9V 4R4 (Lindsay Kia)Compensation: $45,000 + based on...

  • Inside Sales Representative/customer Service

    3 weeks ago

    Lindsay, Canada Brooklin Concrete Products Corp. Full time

    **NATURE and SCOPE** Reporting to the Customer Service Manager, this position is accountable for inside sales responsibilities at any of our Brooklin facilities. Direct functions include but are not limited to: - Primary contact between the customer and the company - Order taking and entry - Product and service knowledge - Office administration duties The...

  • Inside Sales Representative/customer Service

    4 weeks ago

    Lindsay, Canada Brooklin Concrete Products Corp. Full time

    **NATURE and SCOPE** Reporting to the Customer Service Manager, this position is accountable for inside sales responsibilities at any of our Brooklin facilities. Direct functions include but are not limited to: - Primary contact between the customer and the company - Order taking and entry - Product and service knowledge - Office administration duties The...

  • Customer Service Associate

    3 weeks ago

    Lindsay, Canada Home Building Centre Lindsay Full time

    **Company description** The Home Building Centre Lindsay is a retail location for all building materials, lumber, paint, home improvement materials & custom build packages **Job description** We are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and...

  • Customer Service Associate

    2 weeks ago

    Lindsay, Canada Home Building Centre Lindsay Full time

    **Company description** The Home Building Centre Lindsay is a retail location for all building materials, lumber, paint, home improvement materials & custom build packages who strives to provide exceptional customer service to the community of Kawartha Lakes and beyond. **Job description** We are seeking a Customer Service Associate to join our team! You...

  • Customer Service Representative

    3 weeks ago

    Lindsay, Canada Light House Co. Full time

    Light House Co. is a lighting and home decor showroom with a predominant online presence across Canada and the US. We are seeking an energetic Customer Service Representative who thrives on providing exceptional customer service by building and maintaining positive internal and external relationships. Excellent communication skills and strong speaking and...

  • Customer Service Associate

    2 weeks ago

    Lindsay, Ontario, Canada Home Building Centre Lindsay Full time

    Company descriptionThe Home Building Centre Lindsay is a retail location for all building materials, lumber, paint, home improvement materials & custom build packagesJob descriptionWe are seeking a Customer Service Associate to join our team You will be responsible for helping customers by providing product and service information and resolving technical...

  • Customer Service Representative

    3 weeks ago

    Lindsay, Canada Water Depot Full time

    Water Depot Lindsay is seeking a responsible individual to fill a part-time (15-20 hours per week) weekday and weekend customer service representative position. This is a great position for a mature individual who enjoys ensuring customer satisfaction, can take initiative and is able to multitask. The successful applicant must possess the ability to work...