Application Support Analyst

6 months ago

Burnaby, Canada Interfor Corporation Full time

**What You'll Do**
- Work within a team to provide the highest level of service to Interfor’s systems users.
- Assist other Application Support team members where required.
- Effectively use ServiceNow to document solutions on reported issues.
- Answer user questions, solve user problems and suggest improved systems offerings to improve the user experience.
- Continue education and knowledge-gathering to keep skills current and improve quality of service offering.
- Proactively create documentation and improve processes.
- Obtain knowledge of and develop documentation on end user standard operating procedures as well as support and business system workflows for multiple systems utilized by Interfor.
- Maintain user security, access rights and user interface configurations.
- Play active role in large IT projects.
- Participate in after-hours support as required.

**What You Offer**
- Degree or certification in Information Technology, Business Administration or a related field.
- Experience with incident management systems (e.g., ServiceNow).
- Experience with ServiceNow Administration is considered an asset.
- ITIL Foundation certificate is considered an asset.
- Strong time-management skills with the ability to update and complete requests/incidents effectively.Willingness to handle repetitive tasks as well as drive and own challenging incidents.
- Excellent interpersonal and communication skills with ability to work collaboratively in a highly interactive team environment.
- Ability to communicate business concepts effectively to vendors as well as communicate technical concepts and information effectively to non-technical staff.
- Desire to be involved with and proactively engage with other IT projects.
- Strong work ethic, efficient and productivity oriented.
- Strong analytical and problem-solving skills.
- Strong customer service focus with the ability to empathize and understand user experience.
- Interest in the forestry industry and related technologies.

**Who We Are**

**Interfor is one of the largest forest products companies in the world and we’re growing in exciting directions. Come be a part of our success #StartHereGoFar**

**What We Offer**
Interfor builds value for our employees by providing a career where they can contribute, grow, and prosper. We offer a competitive salary, based both on what you bring to the role and benchmarked to market conditions. You’ll also get a competitive benefits package including:

- Extended Health & Dental
- Short Term Disability Insurance
- Long Term Disability Insurance
- Additional (Employee Paid) Life Insurance
- RRSP Matching Plan
- Participation in our Employee Share Purchase Plan (ESPP)
- Paid Vacation
- Employee Assistance Program
- We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment drug test and background check. _Interfor is an Equal Opportunity Employer building a capable, committed, diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual identity, gender, national origin, protected veteran status, or disability._

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