IT Support Anaylst

2 months ago

Burnaby, Canada Heritage Service Group Canada Full time

Heritage Food Service Group of Canada

IT Support Analyst

$25 to $30 per hour


Who we are:

Heritage Food Service Group of Canada is Canada's leader in providing parts and service for commercial kitchen equipment and our Company is committed to delivering Service. Come join a dynamic and growing company. We are a national company with five regional brands: Key Equipment Services (Western Canada), RG Henderson (Ontario), Choquette CKS (Quebec & Ontario provinces), Atlantic Equipment Services (Nova Scotia and New Brunswick) and Parts Town Canada.

A Day in the life:

The IT support analyst is responsible for working with the IT team to provide remote and onsite support to end-users for a variety of hardware and software applications within a fast-paced environment. The IT Support Analyst will support all Tier 1 incidents, as well as project related work, so that team members can service customers and other stakeholders. This role is part of a larger national team providing support across Canada.

What you will bring:

  • Minimum of 3 years of relevant IT and client support experience.
  • Relevant system certifications are preferred.
  • Applicant must possess thorough understanding and experience within an enterprise client environment, to include applications, configuration, deployment, support, as well as Active Directory/Exchange account management.
  • Knowledge and experience within the Microsoft SCCM platform, to include patch management; distribution point builds; application packaging and deployments; image standardization; and reporting is highly desirable.
  • Experience with Group Policy, PowerShell, Print and File services, virtual environments such as VMware, Voice over IP (VOIP) systems, as well as LAN/WAN technologies is desirable.
  • Knowledge of business applications (ERP or financial systems), communication platforms, and IT processes a plus.
  • Knowledge of networking, operating system, and server architectures.
  • Demonstrated ability and proficiency in MS Office suite of applications.
  • Some travel throughout Canada may be required.
  • Bilingual in English and French is an asset.

Why work for us?

  • An opportunity to learn what it's like to be part of a dynamic, fast moving, growing company
  • Be part of a fun and collaborative team dedicated to the success of our business
  • The opportunity to impact, and add to the success of a growing company
  • Comprehensive benefits program: extended health and dental benefits, Retirement Savings Plan and education funding

Our recruitment process:

At Heritage Food Service Group of Canada, we follow a standard recruitment process with each candidate we contact:

  • After completing your application through our career website or a job board, you will receive an email from Heritage, letting you know that we received your application.
  • Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.
  • If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
  • Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers.
  • Due to the high volume of interest, we regret that we are unable to respond to all applications.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.


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